Reviews (979)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying complex shipping needs, such as managing multiple warehouses, combined shipping charges, and custom tiered rates. It offers advanced customization options beyond Shopify's basic settings, ideal for handling products from various vendors. The support team is praised for being responsive and providing extensive help through resources like YouTube tutorials and Zoom calls. The integration process is smooth, and issues are resolved quickly, enhancing operational efficiency.

November 25, 2024

Confusing, but it works very well once set up.

And the support is phenomenal. They will help you setup for any scenario you could think of.

Sportova
United States
About 1 year using the app
Logbase replied November 26, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

November 19, 2024

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

Zencrafthouse
United States
8 months using the app
Logbase replied December 6, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 8, 2024

This app is brilliant! We have quite complicated carriage as we have several different warehouses, each with its own carriage charges for different post codes. We also have to combine shipping carriages and calculate pallets costs. This app allows us to do all this accurately, in a very straight forward logical way. We had a glitch where it stopped working but their customer service replied and helped straight away - turned out to be a shopify problem but they helped us get up and running again in minutes. We were very impressed with their level of service. Cannot recommend highly enough.

GAPS Water Treatment
United Kingdom
2 months using the app
Logbase replied October 9, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

December 12, 2024

Shipeasy is an excellent app for anyone needing more advanced shipping rules than Shopify's basic options. The app offers a wealth of resources, including plenty of YouTube tutorials that make it easy to set up on your own. If you need assistance, their support team is fantastic. They respond to chat promptly and even offer the option to schedule Zoom calls for more in-depth help.

I took advantage of the Zoom call feature and had the pleasure of working with Vignesh, one of their support team members. He was incredibly helpful, patiently answering all my questions and providing practical solutions to the issues I was facing. Thanks to his guidance, I was able to get everything running smoothly.

Overall, Shipeasy is a must-have app for advanced shipping needs, backed by an outstanding support team. Highly recommended!

Deck Deals
United States
About 1 month using the app
Logbase replied December 16, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 15, 2024

We’ve been using the Shipeasy app for over a year now, and it’s been an absolute lifesaver for managing our shipping requirements on Shopify. The app is super intuitive, and customizing shipping grids for different products and regions couldn’t be easier.

Shoutout to Barath from their support team! He’s incredibly knowledgeable and quick to respond.

If you’re looking for a shipping solution that’s flexible, user-friendly, and backed by excellent customer service, Shipeasy is the way to go. Highly recommend it!

Snuggle Bugz
Canada
Over 1 year using the app
Edited December 9, 2024

Janani was absolutely amazing! She was extremely professional throughout the entire process, making me feel comfortable and confident in her expertise. Her attention to detail and skill were truly impressive, and the results were nothing short of perfect. I couldn’t have asked for a better experience and am beyond satisfied with the outcome. Thank you, Janani, for your exceptional work—I highly recommend her to anyone looking for outstanding service!

bibiclothingusa
United States
2 months using the app
Logbase replied October 9, 2024

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

November 7, 2024

I really like the service given by Vignesh and what took us a day to solve with his help sorted within a minute. Thanks!

Green Cricket
Canada
5 months using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

September 23, 2024

I can't thank Vignesh enough for his exceptional support in resolving all my complex issues. He was incredibly patient, guiding me step-by-step through each solution, and took the time to clearly explain how to set everything up in Shopify and the app to achieve exactly what I needed. His expertise and thorough explanations made the entire process so much easier to understand.

This app has been a game-changer for my store, especially in optimizing our shipping settings. It has streamlined our operations and made our day-to-day tasks much more manageable. Highly recommend both the app and the outstanding support that comes with it!

Enviro Flex Pack
United States
2 months using the app
Logbase replied October 8, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

November 5, 2024

Customer support is always amazing, especially Vignesh!

The Ross Art Group
United States
Almost 3 years using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited November 26, 2024

Vignesh just created a shipping scenario that had to be set up for one product line only. He did it with easy and he was great to work with. This is a great shipping app and customer support is awesome.

Organic Stores, Inc.
United States
About 1 month using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.