Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

November 18, 2021

I signed up as a paying customer thinking that this would work fine but how wrong I was. This app is very very slow. here is the example: We get online orders via shopify and it takes minimum 40 minutes to show up on shipstation. so we aree not able to ship items as the order comes in. I wish i had known about this before. I will start to look for another app that doesn't have this sort of ...

Violet Aquarium
United States
About 1 month using the app
June 9, 2021

One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.

bighammerwines.com
United States
About 1 month using the app
ShipStation replied June 10, 2021

Hi there, we're sorry to hear that you had a negative experience with ShipStation support. We are actively working to improve this experience and appreciate your feedback.

April 7, 2015

Worst customer support on the planet. Don't waste your time.

Dale's Raw Foods
United States
About 1 month using the app
September 22, 2022

Do not use shipstation if you plan on adding new products to your store on a regular basis. It seemed amazing until I found out that they require you to manually add information for every product you have such as weight, value, customs info and more...all info that was already added to shopify in the first place creating twice the amount of work. The workaround they gave me was to create a ...

Rogue Lab
Canada
About 1 month using the app
June 8, 2019

Can not click on HELP with out it logging me off to log back in so we have no way of Fixing a uploading error for Etsy. We get this Error:
An error occurred attempting to update orders: receipts is not a valid value for Int32.

Hearth & Heart
United States
About 1 month using the app
September 5, 2017

Horrible. We chose them ShipStation weeks before our launch and when ever we contacted them it was never their fault that the labels could not be printed . They blamed Shopify they blames Fedex....it was never there issue. To top it off when we launched after they assured us everything was fine....IT FAILED and no one was there to help. No Human -- No Chat. We called ShippingEASY got real people ...

Demo Auntlyns
United States
About 1 month using the app
June 2, 2020

Shipstation will offer you a 30 day "free trial". I cancelled BEFORE the deadline because it wasn't going to work for my store. Then they started billing me two months later. So after you cancel watch your credit card charges and then you can waste a bunch of time and cancel it a second time. No thanks!

Impact Technology Systems
United States
30 days using the app
Edited February 18, 2020

I had to change my rating back to one star. Today it didn't connect due an error at the end of Ship Station for 3 hours. Just a white screen and gear spinning. Horrible support. Continued errors with Shopify Software. I held for 40 minutes with phone support, then a leave a message, message came on. The email support is a joke. Token incompatibility with shopify. I am not happy. I spent 1/2 my ...

Sunshine Style TV
United States
29 days using the app
May 28, 2022

I honestly have nothing good to say about this app. I downloaded the free trial in 2021 and was BOMBARDED by customer support emails and phone calls. They were calling me up to 5 times per day and emailing me to help me set up because I had not printed a label. I ended up deleting the app because I was so annoyed by their calls. I decided to give it another shot today as our business needs a more ...

Knotty Design Co.
Canada
18 days using the app
September 7, 2017

*Not suitable for International shipments over $2500*

Doesn't support NAFTA form for shipping to Canada on any carrier.

Doesn't support SED/EEI form for international shipments over $2500 on any carrier.

Benchmarkmedia
United States
14 days using the app