Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

August 13, 2024

This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.

www.MarineVinylFabric.com
United States
Almost 9 years using the app
October 7, 2024

Easy to use for any level of business. We use daily for USPS, UPS, Fed Ex, DHL

Northland Vapor Company
United States
Over 2 years using the app
August 25, 2024

I've been very happy with ShipStation so far. For the most part, it just works. And for the times that it didn't, some settings adjustments fixed my issues. I find their offering expensive for my size business (really tiny), but it's a situation of you-get-what-you-pay-for.
Customer service has been top notch, even though I'm sure I'm one of their smallest accounts.

Zutto Fire
United States
6 months using the app
July 17, 2024

OK, it's time to leave a review as we've been using ShipStation for a few years now.

The fact is that ShipStation is so much better than any other competitor in the space! Seriously - I've tried tons of other apps just in case, and they all fall far short of the functionality and usability of ShipStation. From automations to every day order management, it's just easier in ShipStation.

I've integrated all of our selling channels - Shopify, Etsy, Amazon, TikTok Shop, eBay ... and they all work really well.

Sure, there are issues sometimes - every software has issues - but as a small business with only 2 users, we STILL get an actual support rep to help us with issues. Pretty amazing, really.

I love how easy it is to use USB scales and label printers too - that saves us a ton of time. Sometimes we have to restart the ShipStation client to fix an issue, but it works 99% of the time with no issue and is usually one click to weigh or print labels.

TikTok Shop integration is absolutely amazing! It updates quickly which is so important as TikTok Shop wants us to ship super fast - so any delays are a no-go. The app works seamlessly and doesn't require any difficult configurations, providing API keys, managing things in a separate platform, etc. It just works and is SO welcome!

ShipStation just makes our small business run better. With hundreds of orders a month, there's no way we could do things without it.

SuperheroDIY
United States
About 4 years using the app
September 19, 2024

This has greatly helped out shipping process and helped us get off the ground. Chelly did a great job in helping us get going.

Beehive Meals
United States
3 months using the app
September 18, 2024

Chelly was super helpful! She was very knowledgeable about the whole system. She was also very helpful with all of my specific questions and needs!

Things Engraved
Canada
About 1 month using the app
August 12, 2024

ShipStation is so easy to use. It walks you completely through the process of shipping your package. It sends notification about upcoming changes to carrier pricing, and services.

It also gives you Shipping analytics which is very helpful.

Exotac
United States
About 3 years using the app
September 19, 2024

Awesome App with great support. You can actually call them and they speak English. The rates are generally the same or better than Shopify for shipping.

Decoupage Napkins.Com
United States
About 1 month using the app
August 22, 2024

ShipStation has revolutionized our operations, enabling us to rapidly scale our direct-to-consumer channel. Their platform is powerful, fast, and highly scalable.

ONE®
United States
Almost 8 years using the app
October 1, 2024

Love it! It has really streamlined our shipping processes.

Elleebana Store USA
United States
About 2 months using the app