Reviews (815)

Overall rating
4.2
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficiency in automating and streamlining shipping processes, saving time and costs. It is praised for its seamless integration with platforms like Shopify, Etsy, and Amazon, and features such as USB scale connectivity and label printing. The interface is user-friendly, and the app is noted for its reliability and quick processing times, crucial for fast shipping requirements. Customer support is responsive and accessible, enhancing the user experience with features like customizable shipping labels and notifications on carrier pricing changes.

July 31, 2024

Chelly has been exceptional in assisting us with navigating ShipStation and setting up everything. Her support has significantly contributed to our positive experience with the platform.

nodpod
United States
About 2 years using the app
July 24, 2024

I switched to shipstation about 6 months ago and wish we switched earlier! So user friendly and easy to navigate! Would highly recommend ShipSation. They're customer service is the best! They call you to make sure you are running smoothly and to see if you have any questions. Stancey is very helpful and glad she reached out!

The Clothing Cove
United States
About 1 month using the app
August 15, 2024

I like the way you can select your prefer carrier. Differentiate between residential and commercial address.

Hampton Chocolate Factory
United States
2 months using the app
July 17, 2024

This application has saved our company time and money and helped us streamline our shipping process

Rockywoods Fabrics
United States
About 1 year using the app
Edited August 14, 2024

I've found the people at ShipStation to be attentive and great to work with. It's a good product.

Mostly Good Books
Australia
About 1 month using the app
ShipStation replied August 13, 2024

Thank you for reaching out! We're sorry to hear about this experience and have emailed you via ticket 7040371 requesting some information to resolve this cancelation. Hoping to hear back from you shortly!

August 12, 2024

Great reps. Great help center. Great product.

Optishot Golf
United States
Over 2 years using the app
July 3, 2024

For me this has the best UI and integration of the shipping apps we've used

Creations by Alfie
Canada
About 2 years using the app
June 12, 2024

Our company has been using Shipstation for over a year now. We started with very low volume but have grown quickly. The platform is flexible and easy to use, the rates are great, and the customer support has been tremendous. They listen and are eager to help. What more could you possibly need?

Signal Fulfillment Center
United States
About 1 year using the app
Edited October 4, 2024

great app. easy to ship !We use it all the time.

Premium Teas
Canada
About 3 years using the app
June 10, 2024

Great app. It makes managing orders from multiple stores much easier. It may take some time to set up and learn but afterwards almost everything runs on autopilot. Customer support is "available" but frustrating as reps usually don't understand what you are asking and just send canned responses. Many times their chat bot does a better job. I also don't like how inventory is kept internally only and not synced with the marketplaces. Anyway, I would still recommend this app to any business that has more than 1 store and/or many orders to process daily.

Essensa
United States
About 1 month using the app