ShipStation

Streamlined my shipping process effortlessly! As a solo business owner running an organic skincare Shopify store, handling shipping used to be overwhelming. ShipStation has completely simplified it!

This unethical application uses dark patterns to trick you into purchasing funds for a "wallet" that's underfunded to buy a single label, then OVERCHARGES you by insisting you buy a minimum amount, that's much larger than you need to "fund" your wallet past the point you need to purchase a label. Good luck ever getting those few dollars back out of their predatory trap.

This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.

STAY AWAY. Not only is the app $30 a month, but it never works now.

I cannot tell you how many times over the past few months I have been at the post office to drop of shipments and I either was not able to open the app to access my scan sheet, or I was locked out of my account for 0 reason.

To make matters worse, their customer support is very bad. So not only did my packages get misshipped because I couldn't login, but I also couldn't print labels to fulfil our orders.

If this happened 1x then sure I would be ok with it, but this has happened probably 6 or 7x times in a couple months and I am paying for this app as much as other apps with tremendous customer support that make running a business easier instead of a headache.

Absolutely, unequivocally a 0 star experience. We are a former customer who used Shipstation for years through 2022, and attempted to reinitiate service 11/2024 with no success and ABSOLUTELY no assistance from Shipstation Support.

I would be extremely confident in stating that there is no service. "Chat" (unless you have their highest tiered service) is an unhelpful AI that simply reroutes you to their support pages; thereafter, when one of their "support" members initiates the chat, it is often in the middle of the night when we are asleep in the US. If you do not respond right away, they close out your ticket. For the 3 representatives from which I attempted to get any kind of help reinitiating my account and Shopify store, they ALL rerouted me to their support pages, even when I gave them screenshots of the error (broken token from my store) and informed each new representative of all futile past attempts at assistance.

We are a former customer of Shipstation, and they used to have superior service. It is unfortunate to say that no longer exists, and I cannot recommend anyone to their service. I canceled my unused - yet twice billed - account today. I have attempted to get my account working since late November 2024 to no avail. This is truly a shame and I'd say stay far, far, far away.

This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.

I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six months ago, dedicated two full days to resolving the issue and found a solution. I’m incredibly grateful for the level of dedication and support they provide through employees like her.

Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping!

Absolutely stay away unless you have no choice.

We pay $40 a month for this app and over the last 2 months it has been comically bad. The mobile scan sheet never loads when I go to the post office, which results in lost packages, lately it has trouble pulling rates for common carriers like USPS, the mobile app often won't even let you login, and today I cannot even access the app or website to ship out customer's order.

Ship station needs to take a look at their product quality. This was once a great app and now its almost not even usable. I feel robbed given how much we pay for this and how many issues we had during the holiday season....

Superbe application qui permet de fusionner les informations de la boutique shopify à la plateforme shipstation (nom et adresse d'expédition sans avoir a tout entrer l'information manuellement, si le poids de l'article est entré dans la boutique l'info va suivre) le type de colis et le transporteur peuvent être sélectionnés par défaut, reste plus qu'a imprimer l'étiquette d'expédition dont on peut voir le tarif et le numéro de suivi de colis s'inscrit automatiquement dans la commande et la commande passe au statut traitée. vraiment userfriendly