Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

November 5, 2024

Good functions, too expensive

AUTOPOLY
Germany
About 1 month using the app
ShipStation replied November 7, 2024

Hi there, thank you for your review! We have reached out to the email on your account to gather additional details and feedback. Please have a great rest of your week!

August 12, 2024

ShipStation is so easy to use. It walks you completely through the process of shipping your package. It sends notification about upcoming changes to carrier pricing, and services.

It also gives you Shipping analytics which is very helpful.

Exotac
United States
About 3 years using the app
September 26, 2024

Horrible app, took our money for using our own courier without notifying us. VERY DODGY! Aussie's steer clear of this one!

GF Oats Australia
Australia
5 months using the app
ShipStation replied October 1, 2024

Hey there, we appreciate you taking the time to try out our platform. We’re sorry to hear our pricing plan didn’t work for you and your business. We’ve sent an email to gather additional feedback and understand how we can do better. We hope for the opportunity to work together in the future!

September 18, 2024

Chelly was super helpful! She was very knowledgeable about the whole system. She was also very helpful with all of my specific questions and needs!

Things Engraved
Canada
About 1 month using the app
August 22, 2024

ShipStation has revolutionized our operations, enabling us to rapidly scale our direct-to-consumer channel. Their platform is powerful, fast, and highly scalable.

ONE®
United States
Almost 8 years using the app
September 19, 2024

Awesome App with great support. You can actually call them and they speak English. The rates are generally the same or better than Shopify for shipping.

Decoupage Napkins.Com
United States
About 1 month using the app
September 30, 2024

I would not recommend ShipStation. Customer support is terrible.

Tulsa Body Jewelry
United States
Over 4 years using the app
ShipStation replied October 1, 2024

Hi there, thank you for reaching out! We're sorry to hear about your recent experience with our team but would love to help make things right. We have sent an email to you and are hoping to hear back soon. Please have a great rest of your week!

April 19, 2024

ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes.

The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.

Bicycle Warehouse
United States
Almost 7 years using the app
July 18, 2024

Greetings.....This will be my easiest review for 2024. SHOPIFY absolutely rocks. Their customer support is exceptional, their platform is clean and efficient. Very user friendly and simple to add products and shipping methods.

If you are on the fence on selecting a platform for your company, I will save you time and effort trying to decide. Go with SHOPIFY.

Shat-Tech inc.
United States
Over 3 years using the app
October 1, 2024

Love it! It has really streamlined our shipping processes.

Elleebana Store USA
United States
About 2 months using the app