Reviews (820)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify, Etsy, Amazon, and eBay, and its automation features that save time and reduce costs by efficiently selecting shipping rates and printing labels. The customer support is praised for being prompt and effective. Its compatibility with USB scales and label printers, along with an intuitive interface, makes it ideal for businesses of various sizes managing high volumes of orders.

August 23, 2023

This app seamlessly connects with our Shopify store without any issues. We have had no issues with this at all.

L'Evate You
United States
8 months using the app
July 26, 2016

Works great! Does exactly what it is supposed to and very user friendly.

The Pink Room Fashion
United States
8 months using the app
August 3, 2016

best option available. tried a few others first. get this one ;)

Artresin
United States
8 months using the app
December 15, 2013

I absolutely love this app!! it has made my life so much easier and made my shipping process faster than ever. Everyone should try it! You will be hooked.

Sweet N Sassy Us
United States
8 months using the app
April 21, 2023

I'm a huge fan of this service and all the ShipStation employees I've talked to!
This app has helped me save time and money on labels. Thank you!! 10/10 recommend!!

ShrigmaDesigns
United States
8 months using the app
Edited June 20, 2024

2024 update: they redid their UX and stupidly removed the ability to send multi-box shipments. This was the whole reason to use SS. We will be taking our business elsewhere.

They have always been full of bugs HORRENDOUS customer support and don't listen to customers. We hate using them. Will now find someone else.

Anyone else would be better - try Shippo or Shipping Pirate - anyone else.

+++++
Horrible. There is not tech support whatsoever except a terrible bot. This is a complicated platform.

YOGO
United States
About 8 years using the app
October 1, 2017

Ease of use and simplifies the shipping process. Seamlessly integrates with our Shopify account.

Aarn Packs
United States
8 months using the app
June 1, 2023

Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.

Fendrihan Canada
Canada
Almost 8 years using the app
October 29, 2021

I use it for my personal e-com business and have recommended it to many clients. I really don't think there is a better shipping solution for small to mid-sized e-commerce businesses.

sureshotproducts
United States
7 months using the app
January 27, 2022

Great App! makes processing orders a breeze. I definitely recommend. Excellent customer service and onboarding team.

Planet Baby
Canada
7 months using the app