Reviews (819)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify, Etsy, Amazon, and eBay, and its automation features that save time and reduce costs by efficiently selecting shipping rates and printing labels. The customer support is praised for being prompt and effective. Its compatibility with USB scales and label printers, along with an intuitive interface, makes it ideal for businesses of various sizes managing high volumes of orders.

September 28, 2017

Been using this program for years. Amazing. Great interface, easy integration, very very user friendly.

Prudence13
United States
About 3 years using the app
October 14, 2013

I'd give it 4.5 stars if I could...the only ding is that it is a bit slow at times. But the flexibility and customization options are excellent. It's improved our workflow, the speed with which we're able to ship large quantities of product, and our overall accuracy. This is a very, very good app for the small business owner trying to do a lot of shipping with a small labor force.

Pink Castle Fabrics
United States
Over 2 years using the app
Edited December 20, 2023

My below review changed after realizing that Shipstation almost doubled their subscription pricing (specially with Canadian $ conversion) with just a mass emailing (no authorization consent requested) and NOT providing Real Time Rates options in Canadian Subscription although their rates are same as in USA. Not worth service for the kind of subscription package price! Cancelling our subscription!!
ShipStation works and integrate very easily with our Shopify store. It simplifies the eCommerce system. Orders are automatically pulled for shipping cost comparison, tracking & customers notification, all updated in the blink of moments. Can't imagine operating a small business without shipstation tools! It's a necessity!! It is 5* rated tool except the fact that the monthly subscription charges should have included customer service as and when required. Reaching tech support a twisted hassle, raising tickets and waiting. Hope they can include tech support as part of every package.

HospitalityEmporium
Canada
About 1 year using the app
June 24, 2016

Works great! It does exactly what is says its going to do.

Dreamangels Net
United States
Almost 3 years using the app
February 22, 2021

This is my primary shipping application - the features are good, but there seems to be an issue approximately 1 in 15 to 20 times you go to use it. Most of the issues stem from Shipstation Connect as I use a mac. I've spoken to them and they agreed this app is problematic. It works, just not all of the time and needs to be reconnected frequently. The service is powerful, but you need to be patient and it's difficult to count on.

Silk & Willow
United States
Over 2 years using the app
May 11, 2016

We could not live without this app. We tried a few other shipping apps (to remain nameless) and had trouble with all of them. We have had no issues with Shipstation and when we ran into any problems, we were helped quickly. Definitely a solid company. They do seem to tinker with features quite a bit - not necessarily valuable to us - but the changes have never negatively affected us. Highly recommended.

Sporteer
United States
Almost 3 years using the app
November 17, 2015

I'm extremely happy with ShipStation overall. I wish I didn't have to jump through hoops to have my scale recognized every time, but other than that, it's an amazing service. Printing out FedEx labels on my Dymo XL is one of my favorite features.

Xenotees
United States
Almost 3 years using the app
August 3, 2023

not cheap not worth it

Vita Hot Deals
United States
About 1 year using the app
ShipStation replied August 10, 2023

Hi there, we are sorry to hear that our platform has missed the mark! We have various plan levels to fit any shipper along with robust features to ensure you are shipping as efficiently as possible. We would love the opportunity to earn back your business in the future.

December 28, 2016

Great shipping solution. No issues with Shopify integration. Really allows you to manage and organize your shipments, inventory, etc. You can also tag shipments, which is useful for reporting.

Spitball Studio
United States
Over 2 years using the app
June 6, 2023

Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!

MARIN RAW
United States
About 1 year using the app