Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

January 8, 2014

This app has really streamlined and improved our shipping and fulfillment process. I can't believe I used to manually create shipping labels in USPS, UPS, and FedEx before using ShipStation. Works great for pushing orders to Fulfillment by Amazon when we need to use that service. Happy with everything about this app!

Ballpark Blueprints
United States
About 2 months using the app
June 30, 2022

When it is working fine, it is a treat to use. Integration with our Shopify store is a must, and it usually work great. Lots of features and integrations with carriers. Structurally, I have little to complain about. However, the app is glitchy sometimes. Various pieces stop working for short periods of time, although their "uptime meter" claims everything is A-OK. More importantly, however, their service has been getting sloooooooow. I've had 2 tickets open for days, and nobody has helped me yet. One of the tickets is essential to our business to be tended to immediately, yet... crickets. The service was always a bit lacking, but by this point they badly need more support staff.

Lammle's Western Wear
Canada
Over 3 years using the app
March 21, 2013

Great customer service. They want you to succeed at shipping your product efficiently.

FlapJacked
United States
About 2 months using the app
June 24, 2013

Our company has gone through many different third party shipping programs and I can say that we are very happy with ShipStation. Not only is ShipStation easy and friendly to use, but it saves us so much time in shipping high volume of orders. I personally love the fact that it's so organized. It definitely helps us get through each day processing orders a lot faster than before. We are highly satisfied with ShipStation. :)

2020AVE
United States
About 2 months using the app
February 14, 2024

excellent!

ShopMoonCake.com
United States
About 1 month using the app
September 11, 2016

Use Shipstation with two of the businesses I manage and couldn't be happier with the results. Phenomenal tool!

Shopnflalumni
United States
About 1 month using the app
Edited October 27, 2021

We use this app for all of your shipping needs in the US. Very easy to use. I highly recommend. The installation is easy. Customer service is excellent although a bit slow at times. Overall a great company to work with.

Blud Lubricants
United States
About 1 month using the app
January 21, 2014

I've been really happy with ShipStation so far for my small business. It was immensely helpful during the busy holiday season being able to batch process and prepare orders to ship. As I add more product lines in the new year I can only see this app becoming more and more useful to my business.

Sweet Tea & Lemonade by Amber Housley
United States
Almost 3 years using the app
June 7, 2023

They almost have worse service than Shopify. Almost. Not worth the ever-increasing-amount of money. Better platforms for cheaper. Wish the FTC would stop Auctane from buying up all their competitors, gutting the service and jacking up the rates.

Flush Packaging
United States
Over 1 year using the app
March 16, 2023

Does not integrate, does not work. App is unsupported in Shopify. I would steer clear.

I have contacted support multiple times and I haven't had any proper response, telling me that it's not their issue, or to use a work-around that is basic.

Valentia Skincare
United States
Over 1 year using the app