ShipStation

To expensive for that it does. I hate that i had to increase my plan to ship more orders. Not really worth

This app has been great! It helps me aggregate all my shipping data from multiple sources including shopify. The only reason it's not 5 stars is that it gets expensive when you integrate multiple channels.

Site: www.Getzesttea.com

I honestly have nothing good to say about this app. I downloaded the free trial in 2021 and was BOMBARDED by customer support emails and phone calls. They were calling me up to 5 times per day and emailing me to help me set up because I had not printed a label. I ended up deleting the app because I was so annoyed by their calls. I decided to give it another shot today as our business needs a more streamlined shipping solution, but none of our current orders will import from Shopify. I think it is expensive for what you get in the first place, but the outdated interface, lagging order imports, and overboard customer service make this app a hard no for us.

Lots of support, lots of options. Needs a few more small additions to make it seamless with Shopify, but overall we are happy with the product.

*Not suitable for International shipments over $2500*

Doesn't support NAFTA form for shipping to Canada on any carrier.

Doesn't support SED/EEI form for international shipments over $2500 on any carrier.

Into this app for 2 weeks now and am very disappointed in the support service. Can't call them unless we have the most expensive package. Rep is of no help. Just submitted a support ticket; we'll see how fast they respond. It seems like this may be the right program for us, but there's just no help in setting things up.

Shipping orders themselves seem to be going alright, but I've been dumbfounded at the number of basic things we've asked for where the response has been "You're the first person to ever ask about this feature!" which I have a hard time believing. For example, printing one Order Summary per page when bulk printing is not an option (seriously?). The most recent shock has been that, in order to simply increase the font size of the packing slips/order summaries so our more elderly staff members can read them, I have to upgrade to a higher plan that unlocks "customization" of documents. I don't want to fully customize the documents, I just want the font bigger so our staff can read it. Sucks that they want to charge us an extra $240 per year for the privilege of printing readable documents. We're in too deep now to switch apps, but my advice to anyone considering this would be to ask all those "seemingly dumb" questions you have about features so you're not shocked about what's not included down the road.

The app itself is very good, really enjoy using Ship station. The integration with Shopify needs some more work in terms of troubleshooting of errors i suppose.

We're still trying to use the app.

First of all the support is terrible. They're not the only company that does this, but any actual issue has to get escalated with no ETAs for resolution. Anyone who interacts directly with customers has zero ability to resolve technical issues in the app.

Automation to FBA doesn't work at all. They say it's "something in the backend" that they're looking into, but they don't know what or when they'll be able to fix it.

And every basic task we've asked for so far hasn't been possible at all.

We've been using ShipStation for a couple of years now. We LOVE it! It makes our lives so much easier! We sell on several platforms and ShipStation helps us from having to bounce from place to place just to ship each order. It's super easy, cloud based, and priced well. What more could you want?