Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

Edited May 14, 2021

ShipStation used to be one of the best alternatives used them for many years now with literally no customer suppport, they are nearly unusable. Major intergration issues... buyer beware!

Dragon Sailing North America
United States
About 2 years using the app
January 16, 2019

I have been a loyal Shipstation user for almost 3 years now. Recently, all the features that I loved about Shipstation stopped working correctly. The main features I used from these app was to process my Shopify orders through Amazon Multichannel Fulfilment but recently it stopped moving the orders to Shipped Status leaving it in pending fulfillment never uploading the tracking numbers. I see ...

CT SOUNDS
United States
Almost 2 years using the app
September 7, 2020

We have been Ship Station customers for years, and apart from being somewhat buggy we have never had any real problems.
We changed to a Shopify store a year ago, and I need to integrate Shopify with Ship Station.
Now, I realize why there are all these complaints about their customer service.
I have requested a call back from a tech support person on two occasions and it hasn't happened either ...

Nautilus Puzzles - Wooden Jigsaw Puzzles For Adults
United States
Almost 2 years using the app
April 24, 2023

If you do a high volume of orders this is NOT the software to use. We are supposed to be processing 2k orders per day right now, however our scale connection in Shipstation has been broken for ELEVEN days! A support ticket was open and escalated and then nothing. This is frequently the case, there is no level of priority to serious issues.
Last year something changed in the scan to ship process ...

Great Garden Plants
United States
Almost 2 years using the app
Edited July 7, 2023

I have edited my review in July 2023
Previously i thought
"This makes my life so much more simple.
Firstly, the support I have had is really good. An initial meeting was set up with someone and she supported me all the way.
I have very complex settings to enable me to automate my shipping method and weight, and the app is very customisable to your needs.
I can easily download all of my shipments ...

Crafty Girl Maria
United Kingdom
Almost 2 years using the app
July 23, 2019

does not work with shopify. Cost us ALOT of money, does not work with shopify. Cost us ALOT of money,

Freeman Vape juice
United States
Almost 2 years using the app
October 22, 2019

Used to be good. Now with Shopify locations, when I make a sale, my sales channel removes the sold stock from inventory. Once I ship the order through ShipStation, Shipstation ADDS INVENTORY BACK. and they are refusing to take blame and blaming Shopify. My inventory is getting messed up with every sale. I’m switching to Shipworks.

asylumzone
United States
Almost 2 years using the app
August 19, 2019

DO NOT USE. They have broken API functionality with Royal Mail and as a result up to 50% of my shipments went missing. The UK Manager just called me personally and admitted they know about this issue but thought people weren't losing 'too many.'

Sunray Fly Fish
United Kingdom
Over 1 year using the app
June 7, 2023

They almost have worse service than Shopify. Almost. Not worth the ever-increasing-amount of money. Better platforms for cheaper. Wish the FTC would stop Auctane from buying up all their competitors, gutting the service and jacking up the rates.

Flush Packaging
United States
Over 1 year using the app
March 16, 2023

Does not integrate, does not work. App is unsupported in Shopify. I would steer clear.

I have contacted support multiple times and I haven't had any proper response, telling me that it's not their issue, or to use a work-around that is basic.

Valentia Skincare
United States
Over 1 year using the app