Reviews (820)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with platforms like Shopify, Etsy, Amazon, and eBay, and its automation features that save time and reduce costs by efficiently selecting shipping rates and printing labels. The customer support is praised for being prompt and effective. Its compatibility with USB scales and label printers, along with an intuitive interface, makes it ideal for businesses of various sizes managing high volumes of orders.
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The assimilation between ShipStation and Shopify has been ideal! With our intricate system of rules, it's been nearly effortless to create exactly what we needed. You feel as if the ShipStation team is literally right there with you if you need cordial guidance and help. It's a wondrous thing to have their tech team within reach with just a call!
Darren was assigned to us, and he is the BEST! Highly recommend!
Stancey was a great help, when I was paying to much for my subscription , she advised me what the different plans were, and made sure I was on the right plan! Also made sure that every thing was working for me. Best part is that she reached out to me without me having to call Shipstation.
Love Shipstation as it lets me customize my shipping labels with my logo and slogan. A+
I have saved so much money moving over to Shipstation. Their account managers have help me to save even more by helping to optimize my shipping processes. Its not just an app, its a whole team to support your business
Easy to use. Customer service is wonderful and thought me many tricks and tips!
Pretty horrible app, to say the least...
First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you.
I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application.
There are much better apps out there, give them a shot first!!!
Hey there, thank you for your review! While it is our mission to provide the best support in the industry, we’re sorry to hear that our team and platform have not met expectations. We’re going to have someone reach out to you shortly to see if there’s anything our team can do to assist to resolve any outstanding issues. Please have a great rest of your week!
Great experience using shipstation with our new business so far. Customer service is always so helpful and friendly, which is so appreciated! This platform really allows me to stay organized and gives me everything i need for shipping, returns, etc. all in one place.
We migrated 2 months ago and immediately shaved hours off of our order fulfillment process. It used to take on average about 6 hours from reviewing orders to having the last one packed, we've gotten that down to about 2.5 hours through the use of pick lists, having labels printed by SKU and being able to quickly price shipping and print in bulk. ShipStation pays for itself through saved labor hours.
Choose this app because it is used by many big brands, the price was right, and the integration between multiple selling platforms is perfect.
Saves me so much time and money when it comes to shipping.
I love Ship Station, very easy to use, amazing live US based customer service. Thank you!
I appreciate the follow-up calls from my representative, Stancey. She is consistently prompt with her callbacks and exhibits great patience in addressing my questions. What sets her apart is her dedication—she took the initiative to visit our e-commerce site, SpiritofCAN.com, showcasing a genuine interest in understanding our business. This speaks volumes about their authentic commitment to our partnership.