Reviews (820)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with platforms like Shopify, Etsy, Amazon, and eBay, and its automation features that save time and reduce costs by efficiently selecting shipping rates and printing labels. The customer support is praised for being prompt and effective. Its compatibility with USB scales and label printers, along with an intuitive interface, makes it ideal for businesses of various sizes managing high volumes of orders.
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ShipStation is fantastic and I’m glad I made the switch! The level of customisation and automation is amazing and something I thought I wouldn’t need, but after using it I can’t see how my previous integration would’ve been able to match ShipStation’s capabilities.
The customer service and support is also a cut above the rest with friendly and knowledgeable staff. You can also reach them by phone or video call as well which is great for business owners.
Looking forward to continuing business with ShipStation!
There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.
ShipStation is easy to use affordable and if you have a question which happens twice a year someone always picks up the phone.
great product we really love the way they helped us.
Careful with Canadian shipping. You may get hit with fees after the shipment.
Love this product.
Avoid this garbage program. So many bugs and the customer service is embarrassingly abysmal.
Hey there, thank you for bringing this to our attention! We've located your open ticket with our team and will be in touch when we have an update. We look forward to continue working together and hope you have a great rest of your day!
The customer service is top notch. I had received a call from Stancey, and she helped make shipping easier and even send me the related guides that I wouldn't have been aware of with out her.
She's been keeping in touch to help answer all my questions. It's been by far the best customer service experience I've had.
Great easy app! Connected multiple Shopify stores to ShipStation in minutes without ANY issues. Couldn't be easier!
This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!
Hey there, thank you for taking the time to leave a review. We’re sorry to hear that our team missed the mark. Here at ShipStation, we strive to provide the best support partnership in the industry. Our team has located your open ticket and will be in touch shortly to assist. We hope for the opportunity to make this right. Thank you!
Fantastic experience and app!
With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!
Hey there, thank you for your review! We're sorry to hear you've had some trouble with the quantities in your orders. We have located your account and a member of our team will be reaching out soon to assist. Have a great rest of your week!