Reviews (820)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify, Etsy, Amazon, and eBay, and its automation features that save time and reduce costs by efficiently selecting shipping rates and printing labels. The customer support is praised for being prompt and effective. Its compatibility with USB scales and label printers, along with an intuitive interface, makes it ideal for businesses of various sizes managing high volumes of orders.

February 11, 2024

ShipStation is fantastic and I’m glad I made the switch! The level of customisation and automation is amazing and something I thought I wouldn’t need, but after using it I can’t see how my previous integration would’ve been able to match ShipStation’s capabilities.

The customer service and support is also a cut above the rest with friendly and knowledgeable staff. You can also reach them by phone or video call as well which is great for business owners.

Looking forward to continuing business with ShipStation!

Deucekey
Australia
23 days using the app
June 9, 2024

There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.

Uniquely Thai Lao TV
United States
12 months using the app
April 30, 2024

ShipStation is easy to use affordable and if you have a question which happens twice a year someone always picks up the phone.

Boomerang
United States
Over 3 years using the app
July 18, 2024

great product we really love the way they helped us.
Careful with Canadian shipping. You may get hit with fees after the shipment.
Love this product.

Xenopucks.com
United States
1 day using the app
July 16, 2024

Avoid this garbage program. So many bugs and the customer service is embarrassingly abysmal.

Polysleep Canada
Canada
Over 7 years using the app
ShipStation replied July 17, 2024

Hey there, thank you for bringing this to our attention! We've located your open ticket with our team and will be in touch when we have an update. We look forward to continue working together and hope you have a great rest of your day!

February 6, 2024

The customer service is top notch. I had received a call from Stancey, and she helped make shipping easier and even send me the related guides that I wouldn't have been aware of with out her.

She's been keeping in touch to help answer all my questions. It's been by far the best customer service experience I've had.

Artemis Pet Food Company
United States
About 2 months using the app
July 11, 2024

Great easy app! Connected multiple Shopify stores to ShipStation in minutes without ANY issues. Couldn't be easier!

My Bril
United States
1 day using the app
March 15, 2024

This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!

DreamBuy
United Kingdom
Over 1 year using the app
ShipStation replied March 18, 2024

Hey there, thank you for taking the time to leave a review. We’re sorry to hear that our team missed the mark. Here at ShipStation, we strive to provide the best support partnership in the industry. Our team has located your open ticket and will be in touch shortly to assist. We hope for the opportunity to make this right. Thank you!

August 6, 2024

Fantastic experience and app!

Bearded Garden
United States
About 2 months using the app
March 29, 2024

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

iCowhide UK
United Kingdom
Over 3 years using the app
ShipStation replied April 1, 2024

Hey there, thank you for your review! We're sorry to hear you've had some trouble with the quantities in your orders. We have located your account and a member of our team will be reaching out soon to assist. Have a great rest of your week!