ShipTection , 31 reviews

The customer service team for this app is simply excellent. And that's one of the main reasons we chose to go with them. Well, and of course the fact they are a great upsell for our customers!

After being screwed over by Route for too long - we were thrilled to find Shiptection as an option. Set up is quick and easy - and a member of their team can handle it for you if you aren't very technical. Adding this has increased both our AOV and Net margin and is a must for anyone selling a physical product.

Hands down best shipping insurance app! The revenue share has others in the market beat and the ease of which claims are processed is superb. I've had this on our store for months and has been working flawlessly. Their team answers questions quickly and helps with integration and setup. Overall, I can highly recommend it!

Will and his team have been really wonderful. They helped us set up Shiptection on our store. They were patient and answered all of our questions before we added the app and switching from Route. They're very quick to respond and they've resolved all of our claims so far. Super easy to use. Their customer support is impeccable. I trust Will and his team. I highly recommend this app!

Guessing they have a small team, but once they got it up and running it works as intended. There still some bugs that can be fixed to improve it and as such the conversion isn't as good as the other ones, but I believe they'll be able to do that soon. It's a bit pricey, but there's a free version as well where they take a percentage instead.

ShipTection has been great! Customer service has been very quick to respond to any questions or situations that we run into, although we haven't had many problems at all! Happy to suggest them to others looking for a shipping protection option.

We've used a different insurance solution previously, and have found Shiptection to be a more personal, efficient and productive service. They are quick to resolve any issue in a manner most agreeable with the customer. Integration is seamless and effortless. Highly recommend.

We are extremely happy with ShipTection. Haven't had any issues at all and the customer service is excellent.

From set up to integration to customers filing claims - this has been seamless. No problems with customers coming back to me saying that their claim wasn't completed. They created a confirmation saying that people are liable for their boxes if they choose NOT to get insurance, so most customers keep it. Been awesome to have in my store to take care of any issues!

Amazing shipping protection. Very easy to communicate with and most importantly, we no longer have to pay out of pocket for all of our replacements due to shipping damages, lost/or stolen packages. They work directly with you to make sure the process is as easy as possible.