Captain Shipping Protection

Captain Shipping Protection

Reviews (340)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    321
  • 4% of ratings are 4 stars
    12
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage insurance offerings, setting personalized rates and terms. It enhances customer trust by protecting purchases and boosts average order values through shipping protection upsells. The app integrates easily with Shopify themes and offers comprehensive coverage for lost, stolen, or damaged packages. Merchants also praise the responsive 24/7 customer support that assists with technical issues and integration.

November 2, 2023

haven/t tried it yet

www.TheLuxxeHaven.com
United States
5 months using the app
Edited January 6, 2023

Calculations correct, but does not work with multi currencies. It was changing the currency symbol for the total amount in the cart. No reply to my support request. Use it with 1 currency only and seems to work fine. And be aware. Upon installation it shows up as a product: The box: This is a physical product was ticked. I did not know that. So shopify tells customers this can not be shipped to their address, so if the insurance is activated the whole cart can not be checked out. If you run a big store you are about to loose a lot of sales not knowing what is causing the problem. This kind of app developers should be banned from the platform immediately! This is not a small issue. It is stupid not to double check all settings before releasing the app.

Barista och Espresso
Sweden
5 days using the app
Captain Insure replied January 6, 2023

Major Updates.
We value customer feedback and in response, the
We completed two major updates
1. the added insurance items will be digital products and will not require shipping.
2. we have made a perfect conversion of currencies to support merchants' global business!

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Hi, Dear Barista och Espresso Team,

First of all, we would like to express our sincere apologies to you, We follow the value of the customer first and We will be the first to establish communication with you, and active support and service, we highly value ~

We do our best to solve 100% of the problems you mentioned. and we will ensure that the insurance weight works perfectly,
Thank you for your support as we develop and grow together.

Kind regards,
Captain insure Team Sunny

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