Captain Shipping Protection

Captain Shipping Protection

Reviews (385)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    362
  • 3% of ratings are 4 stars
    13
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    6
What merchants think

Feedback submitted

Merchants appreciate this app for boosting revenue with customizable rates and retaining profits from unclaimed premiums. It enhances customer confidence by offering protection for lost, stolen, or damaged packages, potentially increasing average order values. The app integrates seamlessly with custom themes and provides effective management of coverage programs. Merchants also praise the 24/7 customer support for its quick and efficient service.

March 20, 2025

DO NOT USE IF YOU ADVERTISE ON GOOGLE OR IF SEO IS IMPORTANT TO YOUR BUSINESS.

Out of the blue, our business got shut down in a single day. We got delisted from Google search results, meaning people could no longer find us through organic search, and our Google Ads account got shut down.

Why? Because of this app right here. Their domain where they host their services became compromised due to ...

ATACLETE
United States
About 1 month using the app
January 1, 2025

Didn't work with my store. Customer support was a waste of time. Now my refund request is being "reviewed"

Quivale
United States
About 6 hours using the app
March 20, 2025

Google is flagging API calls made by this app as malicious. They killed all of our google ads after installing this app. Support did not respond.

Portable Sun LLC
United States
About 1 hour using the app
Captain Insure replied March 21, 2025

Hi,

Our team sincerely apologizes for the inconvenience caused. However, I would like to clarify that we were mistakenly flagged, and our system is now fully functioning ...

May 16, 2024

Didn't integrate with my store. Reached out to customer service but they kept me going in circles telling me to enable it. I did enable it and it wasn't showing up, app said it wasn't compatible with my store, and they kept telling me it was fixed when it wasn't. This shouldn't be so difficult.

Crimson and Clover Studio
United States
12 days using the app
Captain Insure replied May 18, 2024

Dear Crimson and Clover Studio team,

We sincerely apologize for the recent issues you've experienced using our app.

1. Currently, our technical experts have specially ...

March 25, 2024

Unable to contact support, even via email or live chat. too bad

Climcat
United States
About 18 hours using the app
Captain Insure replied March 27, 2024

Hi Climcat,

Our team sincerely apologize for not being able to assist you earlier. Unfortunately, we haven't received any relevant emails from you in our inbox. Could you ...

January 4, 2024

misleading. not enough information to clearly indicate whats being offered. you should clearly indicate on your site that you dont provide insurance coverage when customers on shopify store put in a claim. that you just provide the app service and that the store with your app service is responsible for fulfilling their clients insurance claims. with that said, u guys have really good customer ...

Izzy Bella
Canada
About 2 hours using the app