Captain Shipping Protection

Captain Shipping Protection

Reviews (320)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer trust by offering insurance on items and packages, with the flexibility to set their own rates. It's easy to integrate and use, enhancing profits through unclaimed insurance. The app supports inclusion on cart and checkout pages for Shopify Plus merchants and is noted for its excellent 24/7 customer support and quick setup, leading to immediate premium collection benefits.

November 15, 2024

Definitely a good app to have to increase AOV. 24/7 customer support is a big W as well.

Only downside is you can only have the Insured Shipping on the cart page. You need to have a Shopify Plus plan to be able to add it to the checkout page - meaning many customers will not see it as they go straight to checkout.

LadyBelleCo
Canada
About 8 hours using the app
November 12, 2024

So far, easy set up. Although I would like to be able to edit "Refund Policy" as we don't offer a refund. After free trial will know more if we want to keep.

I Create Art
United States
About 1 hour using the app
November 16, 2024

Just started the app but the support is a W for being available 24/7 - i mean the app will pay for itself!

Only downside is that you cant add it to the checkout page unless you have a shopify plus plan.

BabyWhisperCo
Canada
11 minutes using the app
March 25, 2024

Im going to give the app four stars currently because I haven't quite used it. HOWEVER, customer service is TOP TIER!! Thank you Mig for your help.

Daeor Beauty Brand
United States
3 months using the app
February 25, 2024

This app is great for adding shipping insurance to orders. Our only issue is that the insurance shows up as a listing. It shows in review request emails and some customers leave product reviews under the shipping insurance listing. Other than that it's been great!

COUTUKITSCH
Canada
About 2 months using the app
July 25, 2024

verry verry helpfull peoplee

Olivia Mae
Netherlands
13 days using the app
June 3, 2024

Netjes en proffesioneel

Todoro
Belgium
2 months using the app
March 9, 2024

the best

cmondo
Netherlands
About 20 hours using the app
June 2, 2023

Great service and good app. Easy to download and easy to use. Customer service is also very fast and polite

Grunborg
Netherlands
4 months using the app
November 28, 2022

My store is not live yet so haven't had to use it. However, it seems like a good app to have. Sunny was a great help when I had questions. Great customer support.

Ambria Jewellery
United Kingdom
About 1 month using the app