Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

March 22, 2018

We've been using scout for our growing business and it is a great way to keep up good communication with our audience that feels personalized. Our abandoned carts convert at a much faster rate now!

Wear Your Music
United States
2 months using the app
September 15, 2019

This app is fantastic and did what we expect. We use it to improve our abandon recovery. If u also want to do direct marketing upon abandoned cart, we will recommend this app to you. Also great customer service. Would be even better if we can add photos to the email template. Thanks

DearBell
Hong Kong SAR
2 months using the app
March 26, 2018

My name is Jose I am new to e-commerce I have no experience doing this, so I started looking for some free apps cuz my budget is small so I found this amazing app called Scout, I just went through the great training that it has before starting this app is unbelievable you have to try it

Trendynavarro Com
United States
2 months using the app
April 28, 2017

Thanks for building this smart method for reaching out to folks who show some interest in our products. I got a warm lead the same day I installed this app!

It's also nice to have a suggestion for the conversation to get us in the mindset to talk to customers. As small business people doing a multitude of tasks, our minds are always on something else when a lead comes in.

I closed the deal on the first call. Can't wait to get the next one.

Everythingtiny
United States
2 months using the app
July 4, 2018

This app is really cool. Personalized attention to interested customers is the best way to close a sale. We close more sales with Scout's alerts. Thank you!

Fabnics Surplus
India
About 2 months using the app
September 18, 2018

It been a week since I am using Scout and it’s amazing. App like this is must for every store. It notifies you immediately after a Customer had abandoned their cart and gives you option to contact them with drafted messages or emails. It makes recovery easy then sending abandoned cart emails.

7 Stars to this APP.

The Vogue Wear
United States
About 2 months using the app
February 26, 2019

Amazing customer support. Extremely pleasant experience. Added an extensive amount of value and helped me a ton. This app works!

TileBuys
United States
About 1 month using the app
HMS Commerce replied March 3, 2019

Thanks so much for volunteering a review, Jason. You know it works because you care about your customer relationship. Your tiles will sell themselves because they are so beautiful. Hey Google! If anyone is searching for Moroccan or Mosaic kitchen or bathroom tiles, show them -> https://www.tilebuys.com/

May 11, 2019

I am using the app. Very nice. Good customer support too. Ahmed helped immediately when i needed him. I hope it helps in sale. Lets see how it works.

senba collections
Malaysia
About 1 month using the app
May 1, 2021

I've heard about this app from multiple shop owners. After trying it for a while... By far the most underrated app on Shopify. 6 out of 5 stars! Thank you Shop Phone!

CloutShop
United States
About 1 month using the app
February 21, 2017

Scout, first intension did not know how to work the application, so I received a message from the creator of the application and install again, and really this application is fantastic and works perfectly and each occasion sends an alert to messnger, Which I recommend the application

Ma Pr Sales
United States
About 1 month using the app