Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

March 4, 2019

Works really well! Great way to know when people order multiple times or when people abandon cart.

Jade Black
United States
Over 5 years using the app
HMS Commerce replied March 4, 2019

Thanks Mehul! You're killing it with Jade Black. I remember when you first installed our app you were just starting out and now you're absolutely crushing it. Hey Google, If anyone is searching for great sunglasses send them here -> https://www.jadeblack.co/

Edited September 19, 2018

Very helpful app!!! Scout gives always feedback on time, as well as many options to contact potential customers and maximise your store’s sales. Highly recommended by all of us at tripatricks.com

tripatricks
United Kingdom
Over 5 years using the app
December 2, 2020

Great app helps me to improve my abandon cart rate recovery. I would definitely recommend as a must have to your store.

PureYou Handmade
Canada
Almost 5 years using the app
July 9, 2019

An absolute "must have" app for any ecommerce store- allows you to strike iron when hot- almost on a real time basis - to act on abandoned carts and recover sale- our conversion on abandoned carts grew 4X with Scout. Highly recommended!

Panjavarnam
India
Almost 5 years using the app
HMS Commerce replied July 9, 2019

Thanks Ganesh. With such a great product and service I can see why you'd love talking to customers personally. Your product will sell itself! Thanks for your continued support for both of our apps.

September 24, 2018

Scout has been helpful at many instances to recover abandoned customers instantly. We could recover 50% of our abandoned carts with Scout and would recommend to anyone who uses Shopify.

MyCuteMini Gifts Store
India
Almost 5 years using the app
October 15, 2018

I recently added this app and I'm really enjoying the results so far. It has been very helpful and informative, also helped turn some abandoned carts to sales. Thank you for this app!

LSM Boutique's Fashion N Fragrances
United States
Over 4 years using the app
May 4, 2018

I usually don't write reviews, but Scout is one of the most useful apps on shopify. It helps me a lot to know about abbandoned cards when are happening. Keep up the good work!

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Greece
Over 4 years using the app
June 24, 2019

This App has been great. I thought It would be help boost sales and it did! Scout made it easy to personally contact every abandon cart. We boosted sales in a big way (by over 30%) within in the first few days of using Scout. With real personal interactions we were able to convert every person that responded to our calls and texts. (our over-all abandon cart recovery is now at about 70%)

Communicating 1 on 1 with potential customers also gave us super good insight into questions and concerns that customers had about our products that would have otherwise held them back from making that first purchase.

bickskimboards
United States
Over 4 years using the app
HMS Commerce replied June 24, 2019

Thanks Duran. Love working with you guys so far! I hope we continue to find success working together.

October 23, 2020

This app rose our sales in ways we couldn't imagine. The staff are amazing, their support was just an added benefit to the overall experience. 5/5 stars are not enough.

Arora
Canada
Over 4 years using the app
HMS Commerce replied October 27, 2020

Thanks for the kind word Bijoy. Keep up the great work with your fashion and new styles. I look forward to hearing back on how your influencer campaigns go!

April 5, 2021

Fast and user friendly. Very informative and helpful. A great app to compliment my Shopify shop. Recommended

Essexee Legs
United Kingdom
About 4 years using the app