Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

December 8, 2018

Great customer service and one on one guidance on app optimization. Definitely a loyal user. Keep up the great work!

Lonely Floater
United States
About 2 years using the app
September 19, 2018

amazing app, helps me learn more about my abandoned carts! Definitely worth the download.

Dream Eyelashes UK
United Kingdom
About 2 years using the app
Edited November 9, 2020

I love this app, it help me to recover a lot of abandoned check out and is very friendly. Also, Ahmed is a really kind and always ready to help. The app now you can download on your phone and send notifications to the movements on your store and is not necessary make ir through Facebook Messenger, this make me very happy.

Valentina Lambiasi
Chile
About 2 years using the app
HMS Commerce replied November 9, 2020

Thanks Valentina. Happy to help. And I really appreciate that you refer our app to all your clients as well. It's awesome that you run your own store, design your own shoes, and help other merchants get on shopify as well. LMK if you need anything else.

December 20, 2020

Really like this app. 5 stars ⭐️ This app help me to se what the customer bought and I can have an after purchase conversation with the customer. Same goes with abandonment carts.

Gold Cosmetics & Supplies
United States
Almost 2 years using the app
Edited October 23, 2020

Amazing, fantastic app! Loved it!!!! It really helped to increase my sales and minimise abandoned cards. I did enjoy all these features. I really recommend. Amazing experience. This app has high value sales! no better way than personalization to close those deals. Really useful recommend!

The ENSA
France
Almost 2 years using the app
HMS Commerce replied October 27, 2020

Thanks Angela. It was a pleasure speaking with you and working through some of your store ideas. Hope to keep in touch!

October 28, 2020

Abandoned carts are a problem everyone has to deal with. When you operate a high ticket store each abandoned cart represents a sizable chunk of lost revenue. I have been using SCOUT for over a year in this store and I immediately saw results the first month I had it. MY cart recovery rate soared compared to what it had been previously.

Storage Lifts Direct
United States
Almost 2 years using the app
HMS Commerce replied October 28, 2020

Thanks Jonathan. You are perfect type of merchant for our products, and we're glad you saw those results, although not surprised :)

March 13, 2019

I have been using Scout as my primary abandon cart recovery tool for quite some time, it is very helpful because Scout will assist you at the right time to reach customers in proper way and make them complete the purchase!

Big Brain
Malaysia
Almost 2 years using the app
March 29, 2018

Absolutely love this app! There's so much to do when building an e-commerce store and Scout truly handles one very important task - keeping watch of abandoned carts and alerting me with the information to potentially close those sales. Truly appreciate this app! It works effortlessly and conveniently, and it is still hard to believe that it is free. Thanks Scout! It is definitely one of my favorite apps on this platform.

Hairbrella
United States
Almost 2 years using the app
May 30, 2019

It has helped me to recover many abandoned carts. Clients have a more personalized attention and help me visualize the problems that may arise when buying. Great experience.

CubicFuncl
Chile
Almost 2 years using the app
May 3, 2018

Scout is a great app that notifies me when someone abandons the cart on my site on Facebook Messenger!

The best part of this feature is the timeliness and that can make or break the sale!

Get it!

Sg Style
Singapore
Almost 2 years using the app