Reviews (187)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

May 30, 2019

It has helped me to recover many abandoned carts. Clients have a more personalized attention and help me visualize the problems that may arise when buying. Great experience.

CubicFuncl
Chile
Almost 2 years using the app
May 3, 2018

Scout is a great app that notifies me when someone abandons the cart on my site on Facebook Messenger!

The best part of this feature is the timeliness and that can make or break the sale!

Get it!

Sg Style
Singapore
Almost 2 years using the app
September 18, 2018

Free, Automated. New updates have helped me convert a good amount of sales. Really helpful with carrying over information from one medium to another. Owner/Developer reached out personally. Great customer service! Highly Recommended.

Archery Bows Direct
United States
Over 1 year using the app
July 11, 2019

I really like this app i been using this app like 6 for more than 6 months and is a good alert to help your customers to end the order,

Tienda Petfy
Chile
Over 1 year using the app
HMS Commerce replied July 11, 2019

Thank you so much for your support. I'm glad it's helping you close more sales. Can't wait to get you set up with our other app too, because I know it will help you as well :)

Edited September 21, 2018

Scout is a really really great app to get in touch with your potential customers. I initially installed it to monitor my abandoned carts but it does more than that. It pings me the abandoned cart as soon as the customer leaves it. It constantly reminds me to call my old customers. It also informs me of the customer with the highest order value previous day.

With just a glance, I know what is my customer's name and what did he/she leave in the cart. I can choose to call/whatsapp/email with just a click. Also, I can add as many team members as I want which makes it easy to share the logistics of calling/emailing customers.

Above all it is free. No reason not to use it.

Also, these guys take reviews/feedback really seriously and constantly work on improving it.

UNTUNG
India
Over 1 year using the app
October 15, 2020

This app Really closes those high value sales! no better way than personalization to close those deals. Also it has a text marketing feature plus whatsapp and Email so this is really going to change the whole game!

SalonBeauty
United States
Over 1 year using the app
July 19, 2018

Um dos melhores aplicativos desenvolvidos para Shopify, melhorou muito minha conversão de carrinhos abandonados. Parabéns !!!!

Loja 22k
Brazil
Over 1 year using the app
February 14, 2019

one of the best APP there is out there for Shopify, don't be lazy learn how to use it. it helps give a real service on very critical moments that reflect conversions a lot! / and it's free what else can you ask. just say thanks to the people!!!

שאול | טיפוח וקוסמטיקה
Israel
Over 1 year using the app
June 17, 2018

A great app that alerts you on facebook when you loose a potential customer. Really helpful

Lami Fragrance
Nigeria
Over 1 year using the app
September 28, 2020

I used this app to help me recover abadond customers and it works great, its really great app. I recomend it.

EthiopianClothing.Net
Ethiopia
Over 1 year using the app