Reviews (187)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to recover abandoned carts, noting up to 60% recovery rates and sales boosts of 20-30%. They value the real-time alerts, personalized communication, and Facebook Messenger integration. The support for multiple communication channels and customer service are praised. Merchants also appreciate the user-friendly interface, customer behavior insights, and the significant value of the free offering.

January 15, 2019

This is exactly the app I was looking for. Can't wait to recover first checkout with you. Webinars & podcast looks interesting

Game Tables & Stuff
United States
Over 1 year using the app
September 18, 2018

This app is a must for any eCommerce store looking to make extra sales and build a genuine relationship with customers in order to make a sales pitch or simply answer a few questions to build certainty within their mind of both your brand and product. The app easily shows abandoned checkouts and details the customers information so you can quickly and easily contact them.

Stratflyers
United Kingdom
Over 1 year using the app
June 20, 2019

Scout is the app the brought more sales to my shop ever- I love the personalisation. Designed for human interaction! Couldn't recommend it enough!

Sara Da Silva Brazilian Sportswear
United Kingdom
About 1 year using the app
HMS Commerce replied June 20, 2019

So glad to hear this, Sara & Simon. It's merchants like yours we love to support. You guys know what you're doing in fitness wear!

Edited May 14, 2018

Update, exceptional app. Recommended for everyone. Using it for my brand @ www.devotedstore.com

Devotedwear
India
About 1 year using the app
Edited September 26, 2018

This app is SO HELPFUL at letting me know when someone abandons their cart. You would be amazed at how many people almost buy something and then leave forever, but this app alerts me and keeps track of all of their information so that I can quickly follow up and offer service or a discount!
The developers are also wonderful and genuine folks :)

DIYHomeDiscounts
United States
About 1 year using the app
October 26, 2020

Perfect comunication on time. They are really honest and correct, always trying to help in a straight way. Thanks for creating this App

Platonic Jewels
Spain
About 1 year using the app
HMS Commerce replied October 27, 2020

Thanks Jamila. We love your insect jewelry and really look forward to keep working with you. Can't wait to see what you get up to.

May 19, 2020

This app is really helpful since in my country most people use Whatsapp for everything; so it is a solution to get near (and in an efficiente way) to my customers

OxM.Mx - Orgullo x México
Mexico
About 1 year using the app
Edited September 20, 2018

Scout gives push notifications on abandoned carts with apersonalized feature of the contact options.

Minmirry
United States
About 1 year using the app
May 16, 2018

Scout is terrific. In real time you can know who is abandoning their cart! At DR Delicacy, this allows us to reach out to our customers and offer them discounts to close the deal. Ahmad is super cool too! He gave me a really amazing tip for my store. Thanks Ahmad! I'm looking forward to what Scout will bring in the future!

Dr Delicacy
United States
About 1 year using the app
November 3, 2017

Truly an AMAZING APP ! Thank you :)!

Blazelit
Canada
About 1 year using the app