Reviews (286)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
May 22, 2024

Another senseless move by Shopify. Do not touch if it's working! You made it even worse! Variable mapping page does not have the variable SKU!!! Shopify is pushing us towards other options in the market! They are completely deaf to complaints. Why pay 2% for such arrogance?

TurkishCarParts.Com
Türkiye
About 6 hours using the app
Shopify replied June 1, 2024

I appreciate you expressing your frustration with the recent changes. Please know that our developers take this feedback into consideration for future updates. -Sophia, ...

May 16, 2024

The previous app was better. It supported the logo being part of the invoice and allowed better formatting.

This new system is actually a let down. Worse, they're not going to let us keep using the old one.

JodiaBaAzar.com
Pakistan
About 6 hours using the app
Shopify replied May 28, 2024

Hi, there. Thanks for your review of the new Order Printer App! We appreciate your feedback around the new apps functionality. If you're having issues migrating your template ...

June 3, 2024

The font is too small on the Order form. There doesn't appear to be any way to permanently tick to remove the default to print Packing Form. It wastes so much paper to print the orders & throw away the packing sheet.
I loved the original Legacy Order Printer. It was easily customised, larger font, so less room for error when packing orders. This seems like a dumbed down version that has replaced ...

Coco & Pud
Australia
About 4 hours using the app
Shopify replied June 10, 2024

Hey, there! Thanks for your review. We appreciate your feedback and we'll make sure to pass this along to our development team. -Summer, Shopify Support

May 24, 2024

In new Order Printer the displayed div is too small. When the customer address is long, the displayed content overflows. Meaning what Order Printer shows isn't what gets printed. This works properly in Order Printer (legacy)

I tried replacing CSS:
Polaris-Box
with:
Polaris-Box printer-inline-preview

But this doesn't fix the issue. Polaris-Box div width is too small and Polaris-Layout CSS doesn't ...

KDE Direct
United States
About 3 hours using the app
Shopify replied June 2, 2024

Thank you for sharing your review. We'd be glad to help look into this further. Please connect with our Live Team (https://shopify.link/vRnL) at your earliest convenience so ...

May 30, 2024

After years of successfully using Order Printer with my branding customisations, the app has been decreed a 'Legacy' app and all users need to migrate to this new one.

This new Order Printer App is completely broken.

I followed the instructions to copy the code from legacy app and paste it in the new app.
Whilst the branding customisations - Logo , font style etc migrated ok, 7 critical pieces ...

Coconette-oz
Australia
About 2 hours using the app
Shopify replied June 3, 2024

Thank you for bringing this to our attention. You can migrate your existing templates from Order Printer to Shopify Order Printer (https://shopify.link/18NL), or you can use ...

May 20, 2024

Your new update ruined our saved template!

Monaco Jewelers
United States
About 2 hours using the app
Shopify replied May 29, 2024

Hi. Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in ...

May 28, 2024

Terrible app! Shopify is forcing everyone to migrate without making it simple to do so. If you don't know how to code, it is impossible to do this. No easy way to copy an existing template across as they have changed all the variables.

SHOPIFY - You know what you have changed! Please provide us with a help page where we can simply paste our legacy template code, and the variables are ...

JazJar
United Kingdom
About 1 hour using the app
Shopify replied June 4, 2024

Thanks for taking the time and sharing this feedback. While we do have a guide to help with migrating the templates from Order Printer to Shopify Order Printer (https:// ...

May 16, 2024

A lot of manual work to try and migrate templates. Needs a migration functionality for custom templates. If this is replacing the order printer app shopify should be handling migration for customers not making us recreate the wheel.

Even after doing all the work to manually edit the template it is weirdly different sizes in ways I cant control (tiny fonts, random extra space, etc). Worst, it ...

AgAg
United States
About 1 hour using the app
Shopify replied May 29, 2024

Hey, there! Thanks for your review. We understand there are challenges in migrating to the new app, and we appreciate you taking the time to share these. I'll make sure to ...

May 20, 2024

Really... How clueless management... Nice job of screwing up something that worked fine.!!!!!!!!!!

Digi3Dworks
United States
About 1 hour using the app
Shopify replied May 30, 2024

Thank you for your review and providing this feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, ...

June 5, 2024

This app is a desaster. I tried to use the template of the old order printer app which I was using now for years and have translated it, since my shop is in German. The new version just deletes my translation. When I copied my translated template from the old version of Order Printer to the new version it didn't work. Please stop dictating customers which app to use if you don't have the minimal ...

Scala Die Klingen-Boutique
Austria
44 minutes using the app
Shopify replied June 11, 2024

Hi, there! Thanks for taking the time to review the Shopify Order Printer App.

We recognize the effort you've put into tailoring the Order Printer templates to fit the ...