Reviews (266)

Overall rating
2.3
Counts per rating level
  • 21% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 61% of ratings are 1 stars
November 16, 2024

Still does the job for me. Very customizable templates using a little Liquid. Like most shopify apps, it's neglected. Seems like they prefer to make money taking a cut from developers doing what Shopify could (or should?) easily do?

RopesGear.com
United States
5 months using the app
September 1, 2024

I must say there is fantastic customer support! In moving from legacy Order Printer (once the August deadline was met), the Order Printer team was relentless is satsifying my every concern. I had a custom template that could not be easily ported to the new Order Printer. They listened to my issues and resolved them one by one responding to messages around the clock and even though several different people dealt with the template, the problems were resolved seamlessly. Thank You!

Custom Game Bits
Canada
3 months using the app
August 15, 2024

So far it is working much like the old one. I did have to make a lot of adjustments to the code for the changeover. If you have anything custom in your template then you will need to put time into re-coding your template. It turned out fine for us, but I did have to do it on my own. I did get some assistance from the AI assistant bot when I went to the help pages. I typed in some of what I had issues on and it gave me some code to work with that I further adjusted. Overall we seem to like it well enough. I did notice that we have to go directly into the app to print instead of printing from our orders. It wasn't this way when I first downloaded the new app. Not sure about why it changed.

LabelDaddy
United States
3 months using the app
November 22, 2024

Coded in Auto margin, worked for our printer after that. Otherwise perfect.

Petssmart Value (Pty) Ltd.
South Africa
11 days using the app
July 2, 2024

over the years Shopify has made some changes that have not been helpful for us. This change takes time to get use to but right off the top the change has been helpful in terms of toner usage. The new format takes less toner to print as the bold lines used on the old format are gone. I do like the new format and like that the "packing slip" is labeled as such.

Wooden Spool Designs
United States
About 1 month using the app
September 12, 2024

Hi. What is the code for TAX RATE %.
IGST 12% (Included). In this line, How to derive 12%

Deco Design Gallery
India
About 3 hours using the app
August 13, 2024

I think it's worth trying. If you have some IT background, it's good. I was able to write my own templates and it's of very help.

CSS Store
Uruguay
About 16 hours using the app
June 18, 2024

I jumped into this from the old version, and had to remake some things as the language had changed some.
But after some tweaking I made a better adress printout than before.

It could be nice with a tool to help you make a good looking printout, but this is very flexible, and weighing in that its free i think its ok!

Much better than writing name and adress manually as before.

So all and all i think its fine anyways!

Klipparservice
Sweden
28 days using the app
June 12, 2024

Re-creating our invoice and packing list templates in the new app took about half an hour. It required reference to the documentation but was not hard. The new app is functionally very similar to the old, and I don't really understand the reason for its existence, but changing was not as big a problem as I had been led to believe by all the negative reviews.

One minor gripe is that when you print to PDF from a browser, the saved file takes its name from the title of the page. This used to contain the order number, which was convenient. Now it does not, which is inconvenient.

Merifix
Canada
20 days using the app
June 7, 2024

We have been fairly happy with the new Order Printer. Customizing the template worked out for us. A couple of things we would like to see, however. 1) A unit price (or price each) and then a total price for each line item ordered. 2) On local pickup orders, have the Packing Slip show the name, address, phone, etc. of the purchasing customer.

Pacific Fly Fishers
United States
23 days using the app