Reviews (197)

Overall rating
1.9
Counts per rating level
  • 14% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 71% of ratings are 1 stars
Edited June 12, 2024

Im working with support now as I agree with most of these reviews. There are issues with this new app. In my opinion, the "legacy" app had a much cleaner look and should continue to be supported. I sent 12-13 orders to the printer yesterday and all did not populate. This was after spending 6 hours with the help of chat gpt to get the code right to have the finished form look like our original form that all in our shop and customer base are used to looking at. The legacy app is good until August 2024 so don't be in a hurry to update any time soon.

Update: All the bugs look to be worked out. Without the help of Chat GPT, it would have been difficult to customize the template. All is well now and using it daily

Bass Farms, LLC
United States
27 days using the app
Shopify replied May 29, 2024

Thanks for your review! I appreciate how much time it has taken you to customize your template, and I'm glad to hear that you're already working with our Support team on this. We can certainly share your feedback with our developers for consideration in future updates. -Sophia, Shopify Support

June 12, 2024

Re-creating our invoice and packing list templates in the new app took about half an hour. It required reference to the documentation but was not hard. The new app is functionally very similar to the old, and I don't really understand the reason for its existence, but changing was not as big a problem as I had been led to believe by all the negative reviews.

One minor gripe is that when you print to PDF from a browser, the saved file takes its name from the title of the page. This used to contain the order number, which was convenient. Now it does not, which is inconvenient.

Merifix
Canada
20 days using the app
June 7, 2024

We have been fairly happy with the new Order Printer. Customizing the template worked out for us. A couple of things we would like to see, however. 1) A unit price (or price each) and then a total price for each line item ordered. 2) On local pickup orders, have the Packing Slip show the name, address, phone, etc. of the purchasing customer.

Pacific Fly Fishers
United States
23 days using the app
June 18, 2024

I jumped into this from the old version, and had to remake some things as the language had changed some.
But after some tweaking I made a better adress printout than before.

It could be nice with a tool to help you make a good looking printout, but this is very flexible, and weighing in that its free i think its ok!

Much better than writing name and adress manually as before.

So all and all i think its fine anyways!

Klipparservice
Sweden
28 days using the app
June 9, 2024

I was unsettled by the many bad recessions. But I didn't let that stop me from trying. After 10 minutes it was done and everything runs as smooth as it did before. I found it easy to migrate my templates. But I am very interested in programming and so I am able to read, understand and edit html or other codes. So I agree - a user without any programming background may find this very difficult and will need further instructions or help.

cozy-seasons.de
Germany
5 days using the app
June 18, 2024

Early on this app was a mess, but now it looks like most if not all of the issues have been cleared up. Using it daily just like the legacy app with no more issues.

LIV Natural Products
United States
About 1 month using the app
June 11, 2024

Works fine for me and Shopify remembers what options I chose.

It's all good.

Mr Mudguard
Australia
23 days using the app
May 27, 2024

The ability to change the output with HTML or Liquid is excellent. No other e-commerce service offers this level of freedom. Invoices could be created in a specified format.

Only one feature was reduced. That is that when you output a file as a PDF, it is output with the same file name. In the old 'order print' the order number was included in the file name, so there was no risk of overwriting the file.

Thanks to the development team for a great programme.
Please keep improving it.

SEKISUI J-SHOP
Japan
About 24 hours using the app
May 26, 2024

This migration was fairly straightforward but you need to engage the same developer that wrote your original templates. Seems like the variables now need to be explicit, the types have been made consistent for things like addresses, and there is a better hierarchy now so you can drill down in a more logical way to the thing you want to include. If I was writing templates from scratch, I would prefer this over the old version. The only thing I haven't been able to figure out is how to make the borders as thick as the borders on the legacy version, but that is just my own shortcoming I think.

Quilting Cat Crafts
United States
About 4 hours using the app
May 26, 2024

Able to customize this new template with no issues. Able to add image (logo) on it.

Updated the code manually but not very complicated. Need to have a basic understanding of coding, including CSS and liquid template.

I give it 4-star because of not able to automatically migrate templates from the old version.

MOGHANT
United States
About 2 hours using the app