Reviews (282)

Overall rating
2.4
Counts per rating level
  • 22% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 60% of ratings are 1 stars
February 8, 2025

I've been using this app for many years. The new iteration does take a lot of adjusting to but fortunately the devs left up a version they called the 'legacy' version which I used until feeling comfortable going to the new version. The new form for the packing slip is really good which is why I rate this app 4 stars. I do kind of prefer the look of the legacy invoice but the new one is just fine. ...

NWCLIPS
United States
9 months using the app
November 16, 2024

Still does the job for me. Very customizable templates using a little Liquid. Like most shopify apps, it's neglected. Seems like they prefer to make money taking a cut from developers doing what Shopify could (or should?) easily do?

RopesGear.com
United States
5 months using the app
January 10, 2025

I'm based in the UK and couldn't find a good way to generate an invoice for a customer after taking payment. Most business customers will request this for their records.
This is really handy because I can easily customise the template to make it UK-compliant. Now I can easily print to pdf to create an invoice that I can email on demand.
I'd give it 5 stars if it was integrated with the order page ...

Printographic.co.uk
United Kingdom
39 minutes using the app
November 22, 2024

Coded in Auto margin, worked for our printer after that. Otherwise perfect.

Petssmart Value (Pty) Ltd.
South Africa
11 days using the app
September 1, 2024

I must say there is fantastic customer support! In moving from legacy Order Printer (once the August deadline was met), the Order Printer team was relentless is satsifying my every concern. I had a custom template that could not be easily ported to the new Order Printer. They listened to my issues and resolved them one by one responding to messages around the clock and even though several ...

Custom Game Bits
Canada
3 months using the app
August 15, 2024

So far it is working much like the old one. I did have to make a lot of adjustments to the code for the changeover. If you have anything custom in your template then you will need to put time into re-coding your template. It turned out fine for us, but I did have to do it on my own. I did get some assistance from the AI assistant bot when I went to the help pages. I typed in some of what I had ...

LabelDaddy
United States
3 months using the app
Edited June 27, 2024

UPDATE: Based on my review, Shopify reached out and they helped ensure my old template imported correctly. When it wasn't, someone fixed the issue quickly. I appreciate Shopify and the team behind this template working to ensure I was satisfied. Thanks much!

I see no advantage in this template. In fact, I see it as one big hassle. It's designed for business to business and not a direct sale to ...

GREAT DOG CO.
United States
About 1 month using the app
Shopify replied May 28, 2024

Hey, there! Thanks for taking the time to leave a review. We appreciate your honest feedback! Reviews like yours help us improve our app. We would love to hear more so we can ...

July 2, 2024

over the years Shopify has made some changes that have not been helpful for us. This change takes time to get use to but right off the top the change has been helpful in terms of toner usage. The new format takes less toner to print as the bold lines used on the old format are gone. I do like the new format and like that the "packing slip" is labeled as such.

Wooden Spool Designs
United States
About 1 month using the app
Edited June 12, 2024

Im working with support now as I agree with most of these reviews. There are issues with this new app. In my opinion, the "legacy" app had a much cleaner look and should continue to be supported. I sent 12-13 orders to the printer yesterday and all did not populate. This was after spending 6 hours with the help of chat gpt to get the code right to have the finished form look like our original ...

Bass Farms, LLC
United States
27 days using the app
Shopify replied May 29, 2024

Thanks for your review! I appreciate how much time it has taken you to customize your template, and I'm glad to hear that you're already working with our Support team on this ...

June 12, 2024

Re-creating our invoice and packing list templates in the new app took about half an hour. It required reference to the documentation but was not hard. The new app is functionally very similar to the old, and I don't really understand the reason for its existence, but changing was not as big a problem as I had been led to believe by all the negative reviews.

One minor gripe is that when you print ...

Merifix
Canada
20 days using the app