Reviews (284)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
May 24, 2024

Why.....?

The legacy app worked. It's more flexible, holds features this app doesn't and this app requires work from a specialist to convert old templates.

Furthermore, the instructions to create a template are false:
https://help.shopify.com/en/manual/orders/printing-orders/shopify-order-printer/customizing-order-templates

When you "open app", there are no "templates", nor a "create a template" ...

www.comfyballs.ch
Switzerland
13 minutes using the app
Shopify replied June 2, 2024

Hi, there. Thanks for your review of the new Shopify Order Printer App. We do have a help document available here (https://shopify.link/18NL) that you can use for assistance ...

May 25, 2024

Would have been nice to have a warning that it was going to wipe out all our custom code! thanks for screwing me and costing me an entire day to try to rebuild what i had

T1D3DGear
United States
15 minutes using the app
Shopify replied June 2, 2024

Hi there! Thanks for taking the time to share your feedback with us here. You can learn how to make a duplicate copy of any of your themes here on our help site: (https:// ...

May 23, 2024

Why this app was created in the first place? Most of the liquid variables never works while those were working in the order legacy app. Worst move ever.

Poko Loko India
India
9 minutes using the app
Shopify replied May 31, 2024

Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and ...

May 27, 2024

I paid for Invoice/Packing Slip template and now I have to use the basic ugly template from Shopify Order Printer. If you want to change the legacy version, you should have bring back our purchased template as well. I'm not familiar with coding, and couldn't adjust the template...

Almira Creations
New Zealand
8 minutes using the app
Shopify replied June 4, 2024

Thank you for taking the time to review the app. While we can't provide support for purchased templates, it is possible that our Theme Support team may be able to help you ...

June 4, 2024

I don't think I've ever been more mad at a developer than I am at the Shopify devs right now.

They've bugged the legacy invoice generator and are too stupid to just roll it back like any other platform would do. The fact they apparently don't have regression testing for the biggest e-commerce platform on Earth is mind boggling.

Puha Express
New Zealand
31 minutes using the app
Shopify replied June 11, 2024

Hi there! Thank you for reaching out and sharing your review. We appreciate your input, and I want to assure you that your comments are valuable to us. We will share your ...

June 2, 2024

Looks like another complete and utter failure to go along with the many other failures from the Shopify development team. I'm curious as to why Shopify continues to log so many failures in a market landscape that has so many different competitors. This failure coupled with Shopify's failure to add simple dimensional shipping proves that they don't have their customers best interests at heart.

Crater Goods
United States
15 minutes using the app
Shopify replied June 7, 2024

Hey there! Thank you for taking the time to provide feedback about the Order Printer app. I'll be sure to log this feedback to our development team for potential future ...

May 17, 2024

The original order printer came with a variety of "look and feel" templates and looked great. I am not sure who at Shopify came up with this bad joke which we are now being forced to use.

Bonsai Tree (Pty) Ltd.
South Africa
7 minutes using the app
Shopify replied May 29, 2024

Thank you for taking the time to leave a review. I appreciate that you found the legacy app's templates helpful, and I'm happy to share that feedback with our developers. In ...

May 16, 2024

Not impressed. Seems like another change for the sake of it. Every time something is updated it just creates more work and for no apparent reason. It's counter productive and helps nobody. It would at least be something if we were given the reason for the change. What was wrong with the original app?

1stMobile.UK
United Kingdom
10 minutes using the app
Shopify replied May 27, 2024

Hi there, 1stMobile.UK.

Thank you for taking the time to share your feedback with us. It is appreciated and helps our team improve the product. I'll be sure to pass along ...

May 23, 2024

If Shopify wants to upgrade an app, then just upgrade the current app like every other vendor! Don't make everyone migrate to a new app that doesn't automatically migrate custom templates. They need to fix this ASAP. I'm decent at Liquid at this point, but there is no reason to make us spend hours to do something that shouldn't be necessary

Flour Shop
United States
4 minutes using the app
Shopify replied June 1, 2024

Hi, there.

Thank you for taking the time to share your feedback with us.

We will definitely share your comments with our product development team, so they can consider your ...

May 27, 2024

None of the shipping details print out on this new APP - don't know if it is regular, expedited, post, courier etc
This needs to be FIXED

Thundermist Lure Company
Canada
39 minutes using the app
Shopify replied May 31, 2024

We appreciate your feedback regarding the new Order Printer app.

We are committed to improving the new app to meet the needs and expectations of our users. Your input helps ...