Reviews (283)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
May 18, 2024

Garbage. Requires coding knowledge to change the template. I can do it, but it'll take an afternoon as it isn't something I do on a regular basis. This not user friendly and clearly, no one checked UX before pushing this to production.

Stash
United States
3 minutes using the app
Shopify replied May 30, 2024

Hi, there! Thank you for your review. I'm happy to pass on this feedback as we are always working on ways to improve our features. In the meantime, we have a guide here (https://shopify.link/35gn) that can help you make changes to your templates. You can also reach out to our support team for more help here: https://shopify.link/vRnL. -Erin, Shopify Support

May 19, 2024

Not impressed

Infinity Perfumes NZ
New Zealand
10 days using the app
Shopify replied May 30, 2024

Thank you for your feedback. -Emily, Shopify Support

May 29, 2024

cannot load the old template. can this please be resolved?

Koning Spandoek
Netherlands
11 minutes using the app
Shopify replied June 3, 2024

Hi, there!

Thank you for reaching out and sharing your question.

To migrate your old templates, you'll need to copy your template's code from the legacy app, and then paste the code into the new app.

However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code.

If you need help with this step, you can reach out to our authenticated Support here (https://shopify.link/vRnL) so we can take a more detailed look. -Victoria, Shopify Support.

August 15, 2024

en faisant la mise à jour indiquée, on perd ses modèles , Order Printer n'est meme pas capable de coordonner le prix payé par le client et les factures sont en format paysage , impossible de retrouver les factures telles qu'elles avaient ete réglées , une Catastrophe

DEL'EP
France
7 minutes using the app
May 23, 2024

Worst move ever by Shopify, a huge step backwards from the Legacy version. 0 Stars!

Rubber Stamps by Montarga
New Zealand
14 minutes using the app
Shopify replied May 31, 2024

Hi, thanks for your feedback. It helps us decide which updates and changes to make moving forward. Rest assured, your comments will be shared with our development team. We appreciate your patience as we continue to refine this new app to better meet our merchants' needs! - Moira Shopify Support

May 24, 2024

What I have is perfect. Just leave me alone...

Savory Fine Foods
United States
15 minutes using the app
May 22, 2024

Can not understand the reasoning behind the upgrade of the app.

Thompson Strip Doors and Supplies
Australia
6 minutes using the app
Shopify replied May 29, 2024

Hi there. Thank you for your review. For some context, we upgraded the app as we transitioned over to a different tech stack that provides a better foundation to grow and roll out features. Feel free to review our documentation here: https://shopify.link/18NL. -Mac, Shopify Support

May 22, 2024

all old templates are gone!

MAMITASCHE
Switzerland
14 minutes using the app
Shopify replied May 31, 2024

Hi, there.

Thank you for reaching out and sharing your review.

If you have any custom templates in the legacy Order Printer app, then you'll need to migrate your templates to the Shopify Order Printer app.

In order to do so, you need to copy your template's code from the legacy app, and then paste the code into the new app. However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code. You can find more information here: https://shopify.link/18NL.

Additionally, you can also get in touch with our authenticated Support, as they may be able to take a look: https://shopify.link/vRnL. -Victoria, Shopify Support.

May 23, 2024

虽然可以自动适应我的80mm打印机 但是为什么会只打印了上面一部分 下面一部分消失了?

JINLILAI
Italy
7 days using the app
May 24, 2024

Ich bin schwer genervt, war in ewigen Chats, habe natürlich keine versierten HTML-Kenntnisse und verzweifelt versucht unsere Invoices B2B und B2C mit dieser App wieder hinzubekommen. Ein Albtraum, der viel Zeit kostet für bitte was? Ich verstehe nicht wirklich was diese neue Order Printer App soll? Gut fände ich, wenn man wählen könnte, ob man die neue installieren möchte oder einfach seine "alte" und bestens funktionierende weiterhin nutzen kann.

cute stuff GmbH – decorate your life
Germany
About 1 hour using the app