Reviews (266)

Overall rating
2.3
Counts per rating level
  • 21% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 61% of ratings are 1 stars
June 18, 2024

Early on this app was a mess, but now it looks like most if not all of the issues have been cleared up. Using it daily just like the legacy app with no more issues.

LIV Natural Products
United States
About 1 month using the app
Edited June 27, 2024

UPDATE: Based on my review, Shopify reached out and they helped ensure my old template imported correctly. When it wasn't, someone fixed the issue quickly. I appreciate Shopify and the team behind this template working to ensure I was satisfied. Thanks much!

I see no advantage in this template. In fact, I see it as one big hassle. It's designed for business to business and not a direct sale to consumers. What you see on the preview is different from how it actually prints (even when you haven't made any changes to the template). For example, the $ signs don't actually line up on the page. That's just sloppy work. It's clear that when this was launched it was not actually tested with a "real" invoice. I find this incredibly frustrating as I now have to figure out how to fix this and it's a total waste of my time. The address and store name pull from your legal store info when most sellers don't use this on receipts. How about Shopify fix these issues and test the template BEFORE actually launching this? Supposedly it's "Easy to Set Up." Hardly.

GREAT DOG CO.
United States
About 1 month using the app
Shopify replied May 28, 2024

Hey, there! Thanks for taking the time to leave a review. We appreciate your honest feedback! Reviews like yours help us improve our app. We would love to hear more so we can pass your comments along to our app development team for consideration. If you're open to it, please create a support ticket by visiting our Help Center. We're looking forward to hearing from you! -Summer, Shopify Support

June 9, 2024

I was unsettled by the many bad recessions. But I didn't let that stop me from trying. After 10 minutes it was done and everything runs as smooth as it did before. I found it easy to migrate my templates. But I am very interested in programming and so I am able to read, understand and edit html or other codes. So I agree - a user without any programming background may find this very difficult and will need further instructions or help.

cozy-seasons.de
Germany
5 days using the app
Edited June 12, 2024

Im working with support now as I agree with most of these reviews. There are issues with this new app. In my opinion, the "legacy" app had a much cleaner look and should continue to be supported. I sent 12-13 orders to the printer yesterday and all did not populate. This was after spending 6 hours with the help of chat gpt to get the code right to have the finished form look like our original form that all in our shop and customer base are used to looking at. The legacy app is good until August 2024 so don't be in a hurry to update any time soon.

Update: All the bugs look to be worked out. Without the help of Chat GPT, it would have been difficult to customize the template. All is well now and using it daily

Bass Farms, LLC
United States
27 days using the app
Shopify replied May 29, 2024

Thanks for your review! I appreciate how much time it has taken you to customize your template, and I'm glad to hear that you're already working with our Support team on this. We can certainly share your feedback with our developers for consideration in future updates. -Sophia, Shopify Support

June 11, 2024

Works fine for me and Shopify remembers what options I chose.

It's all good.

Mr Mudguard
Australia
23 days using the app
July 12, 2024

Hi, we have imported our customised templates successfully.
Is it possible to modify the order in which they appear on the list at the right of the screen ?
As we have several customised templates we would like to define which has to appear on top of the list, which one at the second place, and so on.
Thank you very much!

VIADEIMILLE · SICILIA
France
18 minutes using the app
June 23, 2024

I was concerned about going from the original Order Printer to Shopify's order printer. After seeing that I may have to modify some code, and I'm not a coder, I was worried about the transition.

I had been using the original app for so many years and have made many customizations, I was worried they wouldn't carry over, but it worked flawlessly with not extra work other than "importing".

The only change I had to make was, unchecking the Shopify default templates I didn't need and check the default template I wanted and "done"!

The only reason I only gave it 4 stars and not 5 is, I just made the transition this morning and only time will tell if I run into any issues.

Anchor-Caddie
United States
21 minutes using the app
May 27, 2024

The ability to change the output with HTML or Liquid is excellent. No other e-commerce service offers this level of freedom. Invoices could be created in a specified format.

Only one feature was reduced. That is that when you output a file as a PDF, it is output with the same file name. In the old 'order print' the order number was included in the file name, so there was no risk of overwriting the file.

Thanks to the development team for a great programme.
Please keep improving it.

SEKISUI J-SHOP
Japan
About 24 hours using the app
May 26, 2024

This migration was fairly straightforward but you need to engage the same developer that wrote your original templates. Seems like the variables now need to be explicit, the types have been made consistent for things like addresses, and there is a better hierarchy now so you can drill down in a more logical way to the thing you want to include. If I was writing templates from scratch, I would prefer this over the old version. The only thing I haven't been able to figure out is how to make the borders as thick as the borders on the legacy version, but that is just my own shortcoming I think.

Quilting Cat Crafts
United States
About 4 hours using the app
May 26, 2024

Able to customize this new template with no issues. Able to add image (logo) on it.

Updated the code manually but not very complicated. Need to have a basic understanding of coding, including CSS and liquid template.

I give it 4-star because of not able to automatically migrate templates from the old version.

MOGHANT
United States
About 2 hours using the app