Reviews (283)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
August 26, 2024

Best tool for someone , who needs end to end customisation for invoice and packaging slip without any extra cost. if you're smart enough to use ai and make things work for you.

INKHUB
India
29 days using the app
August 10, 2024

Im not sure why there is so much bad feed back on this one.
It has helped my store campervanbuilders.com.au so much!

Easy one click to print, you can customise the code with chatgpt no issues!

Campervan Builders
Australia
7 months using the app
September 12, 2024

This is a great app for sending invoices to customers. I haven't had any issues so far.

STEM & Play
New Zealand
2 months using the app
January 22, 2025

Simple and good. Doing the required work!

Kosse's things
France
2 minutes using the app
Edited October 10, 2024

Great product, seamless integration and customization.

SpeedyFPV
United States
4 months using the app
June 28, 2024

My experience with Shopify has been excellent. I just used the packing slip instead of a custom order page. Then after about a month of using that my custom template showed up as a selection. Thank you!! I highly recommend Shopify, the customer service is excellent and when something doesn't work, it gets fixed by the tech people. I appreciate this company after building my own shop, using BigCommerce, Prestashop (until they became proprietary) and another app. Shopify is by far, the best I've used. Have been with them for years.

Compact Camping Concepts
United States
About 1 month using the app
December 11, 2024

EXCELENTE!! deben es pedirle ayuda a chatGPT para personalizar los formatos con código y listo. Y si no quieren pues dejan los predeterminados. Realmente útil. El truco con Chat GPT es decirle primero que es experto en Shopify y en códigos HTML, CSS y Liquid, luego le comparten el código predeterminado que trae la app y sobre ese le piden las modificaciones que quieran. La App funciona muy bien y es gratis o sea de maravilla

BIBLIA MILLCA
Colombia
3 minutes using the app
Edited June 25, 2024

*editing the review to reflect the final outcome and thoughts! Original review below updated*

To anyone reading this who hasn't installed the app, please take the negative reviews lightly! Many of us came and reviewed right when the switch happened with a lot of frustration! The templates from the legacy app (no shade at all to the team who had it, the templates were lovely and I am sure they did the best they could with the tools they had at the time!) are very code-heavy, and a lot of that code is no longer needed in the new app. If you do not have a pre-existing template, this app will be great for you!

To those reading this who are frustrated by the issues, bugs, etc involved with the switch, please trust me when I say I was in your shoes! But please trust me when I say that this switch is better in the long run, and the team at Shopify will help you! They helped me, and Mike P. was able to get my templates working again.

After getting support from the team at Shopify, I have completely changed my mind about this app. The transition was difficult, but after talking with the team and seeing the fix they did to get my template to work, it really just came down to the amount of code that is no longer needed that caused the issue!

From what I can see, this version of the printer app operates on a more efficient level of coding. To the point that I feel confident with my minimal level of liquid that I could go in and update the templates (if not make my own!) On the previous app, the code was very complicated and hard to look through, but they have truly made it a lot easier!

I feel that as long as people are willing to work with the team at Shopify to get their templates moved over, the new app will be a great option moving forward!

--ORIGINAL REVIEW BELOW--

At the moment if I could rate 0 I would. I will give 1 star to the friendly Shopify agents who are probably getting bombarded by requests from this.

This app is not user-friendly. At all. It has less functionality, if you don't know code at all, good luck. Even if you just copy the entirety of the code on your old template and paste it in, it doesn't work. When you do reach out for help, you are asked to look for lines in the code yourself which, thankfully I have a little knowledge in, but I can't imagine having to try and do that when you don't know code. I was also told I may need to get a Shopify Expert to look into the code, to which I said no. I am not going to pay someone to help me fix something that isn't broken so I can migrate to an app you are forcing us to move to.

Shopify is a great platform, and I am hoping they will make some SERIOUS improvements to this Order Printer soon because as of right now I stand with all the other 1 star reviews.

Valley Direct Foods
Canada
About 1 month using the app
Shopify replied June 2, 2024

Thank you for taking the time to share your review and genuine feedback. -Olivia, Shopify Support

August 6, 2024

Worked great for me! There were a few areas I had to fix but other than that, moving from legacy to this app was fairly easy.

Dyeing for Cross Stitch
United States
About 1 month using the app
June 3, 2024

I'm only using this app to print an invoice for B2B customers when needed. Given this use, I do believe this app is an improvement compared to the legacy app. The standard template looks much better, and with some HTML knowledge you can improve the template.

Teasenz.eu
Netherlands
8 months using the app