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The print document button cannot use suddenly on Shopiiy POS
Thank you for letting us know! Please contact our team via the Help Center so we can investigate and work towards a resolution: https://shopify.link/1w5D. -Sophia, Shopify Support
Dear Shopify Team,
I am writing to express my heartfelt gratitude for your prompt and supportive response to the concerns I raised regarding the Order Printer app. The creation of migration tools from the legacy Order Printer to the new app is a testament to your commitment to customer satisfaction and service excellence.
The successful migration of all my templates to the new app was seamless, and I am delighted with the outcome. Your assistance has not only addressed my immediate needs but also reinforced my confidence in Shopify as a platform that truly listens and responds to its user community.
Thank you once again for your exceptional support. It is actions like these that solidify our partnership and make Shopify an indispensable part of our business operations.
Kind regards,
Emergency Gear Backpack
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Original Review:
Dear Shopify Support Team,
I am writing to express my deep concern regarding the recent changes to the Order Printer app. While I appreciate the new version’s ability to quickly set up and print custom packing slips, invoices, labels, and receipts, the critical issue lies in the requirement for major customizations.
The statement that “Shopify Theme Support can assist with minor customizations” does little to alleviate our concerns. For many of us who lack expertise in HTML, CSS, and coding, major customizations are now an insurmountable challenge. The need to hire third-party apps, designers, or developers incurs additional expenses that significantly impact our businesses.
As business owners, we rely on the tools provided by Shopify to serve our customers effectively. The original Order Printer app was a testament to Shopify’s understanding of our needs, and its removal has left a significant void. We are not merely users; we are your partners in commerce.
Therefore, I strongly request the reinstatement of the original Order Printer app. Please consider the collective voice of your user community, which relies on the robustness and dependability of your platform. Swift action to address these concerns would demonstrate Shopify’s commitment to supporting businesses of all sizes.
Thank you for your attention to this matter.
Hi, there. Thank you for this review and sharing your experience. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. We have updated our migration guide (https://shopify.link/18NL) to include examples of the most common customizations (https://shopify.link/p131) to help with this transition. We also hope to further automate the template migration process going forward. If you need any help with the app in the meantime, please don't hesitate to reach out to our support team here: https://shopify.link/vRnL. -Erin, Shopify Support
Hello, how to avoid rounded numbers please ?
Hi, there! Thanks for taking the time to leave us a review for the Shopify Order Printer app! We reached out to the developers regarding your feedback, and they've let us know that this issue should not be resolved for you! Please let us know if you continue to have issues with rounded numbers by reaching out to our Support Team via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support
The packing list is not supposed has prices on it! We can not use it! Please follow the current order printer format.
Hey there! Thank you for your review and feedback. The packing slip no longer has prices on it. If you still see them on your end, please create a support ticket by visiting our Help Center (https://shopify.link/WJna) and we'll investigate. -Summer, Shopify Support
It wasn't broke! NOW it is. For all the reasons you have all of the generous one star reviews! if there was a NO STAR you would have it.
Hi there! We appreciate your feedback on the new Order Printer app. We recognize your concerns about the changes and your preference for the previous version. Your input is extremely important to us, and we are diligently working to resolve the issues highlighted by merchants. - Moira, Shopify Support
Is there a plan to return the shipping label, please? It should be simple, please do, it was what I used the app for.
Hi, Mauritius. I do apologize but I'm not sure what feature you're referring to. If you can reach out to us via Social Media with more information we can provide better assistance. - Skye, Shopify Support
Your new update ruined our saved template!
Hi. Thank you for sharing your feedback. In order to assist with your template migration, please review our documentation here: https://shopify.link/18NL. You can also get in touch with our team through live chat here: https://shopify.link/YWD7. -Mac, Shopify Support
Can now import templates from old version. Took 2 mins to set up as I had it before. All works fine.
Really... How clueless management... Nice job of screwing up something that worked fine.!!!!!!!!!!
Thank you for your review and providing this feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support
What a piece of crap. Code does not work - looks like crap - very unprofessional and thrust upon us without warning - sip your coffee you billionaire who easily can take advantage of us - not happy - not good. william g.
Hi William! We're sorry to hear about your experience thus far. The new intention of this app is to offer better functionality with an improved interface. Please contact us via the Help Center if you are experiencing any migration issues and feedback: https://shopify.link/1w5D. That way, we can share your thoughts with our developers. -Mac, Shopify Support