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Don't delete the Legacy app until they fix the issues with this one. I regret deleting it as you can't download it again. The major issue for us is that it cuts off order if they're longer than one page, and sometimes randomly only prints half the page or less. It can't do the one job it's supposed to, which is to print orders.
Edit: They HAD it working on the afternoon of May 24th, but it's broken again this morning on May 25th.
Hey there, thanks for taking the time to write a review. We have provided your feedback to the developers of the application. If you are still experiencing issues with the application, we will need to take a further look into your store set up. You can get in touch with our live support by navigating to the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support
This is not a good move by Shopify. As others have mentioned, this app is not as good as the legacy version. We could have multiple templates for B2B, B2C, gifts, drop shipments, etc. Now we get two, and the packing slip has prices by default, which is a HUGE no-no. Can be removed, but you have to edit the liquid code directly, which is not an option for a lot of customers. And, as others have mentioned, you cannot copy-paste your old templates here, as many variables have changed names, seemingly arbitrarily. You need to understand the liquid code in order to modify them, and they still don't look good without further tweaking. I am not good at coding, so they still look...not so good.
To make this app better, please add:
1. More templates
2. WYSIWYG editor, or another way to modify the template without code
3. An easier way to migrate templates
4. Easy way to add pictures, QR codes, and other media
5. A packing slip that does not include prices by default
If you can't match even the basics of what the legacy app provided, please do not make us migrate.
Thank you so much for your detailed feedback. I'm happy to share your feature requests with our developers for consideration in future updates. -Sophia, Shopify Support
Literally the worst idea. My invoice template that I BOUGHT does not work on the new version. None of my settings are there and the packing slip is not supposed to have prices on it. I am extremely disappointed in this move.
Hi, there. Thank you for sharing your feedback! I'm happy to pass this on as we are always looking into improvements we can make to the app. We've created a guide to help you migrate your templates from the old Order Printer app to the new Shopify Order Printer app here: https://shopify.link/18NL. If you need more help, don't hesitate to reach out to our support team: https://shopify.link/vRnL. -Erin, Shopify Support
Ever heard the saying "If it ain't broke, don't fix it"? This applies perfectly to what Shopify did with the order printer app. We finally had it all customized exactly how we liked it, and then they are now forcing us to "upgrade" to a literally inferior product. My main gripe is that the new order printer STILL doesn't import variant selections from orders that are imported in from outside of Shopify (I.E. Etsy Orders, Ebay Orders, Etc).
PLEASE just let us keep using Legacy Order Printer until you get your poop together with the new app.
Hey, there! We appreciate your feedback. We'll pass this on to our development team so they can consider it for future updates. -Summer, Shopify Support
The update is not friendly at all. We've not been able to transfer templates suitably, and the consistent issues between the legacy printer, and the updated version is horrendous.
Hi, there. Thanks for your review of the Shopify Order Printer App. If you're experiencing issues with transferring your template to the new Order Printer App, please refer to our Help Doc for assistance: https://shopify.link/ABVA. If you experiencing any additional issues, or need some more support with making this migration, reach out to our Support Team here: https://shopify.link/vRnL. -Imogen, Shopify Support
Dear Shopify team, we were expecting that new version will be bug-free, however we still have issues, like, subtotal amount is displayed incorrectly, tip is not shown in line items, SKU is missing, order placed date instead of today's date, etc. Very disappointing...
Hi there, Elivana.ae.
Thank you for reaching out and sharing your feedback regarding the rebuilt Order Printer app.
We understand you have reported a bug and are experiencing various issues with the app. If you'd like, you can connect with our authenticated Support directly through the Shopify Help Center, so we can troubleshoot effectively: https://shopify.link/vRnL. -Victoria, Shopify Support.
I would NOT recommend this app. I have been forced to swap from the old order printer (legacy) to this new rubbish Shopify Order Printer. They gave instructions on how to migrate your old template over but I'm not familiar with coding so I can't do it. My invoice is missing things like gst, the shipping address, the discount amount, notes and other things.
Very unhappy!!!!!
Hey there, thanks for the review and providing your feedback. I have noted this feedback with our developers of the application. With that being said, we do have a Help Document that goes into depth about making changes or customizing the templates using the application: https://shopify.link/MQad. Additionally, you can reach out to our Shopify Community forums for assistance from various Partners or Merchants: https://shopify.link/l3br. -Ollie, Shopify Support
I have 6-7 different templates from multiple stores.. some of which were heavily modified for better functionality, and now nothing works properly. It will take dozens of hours to rewrite new / fix existing code. Shopify employees in charge of app and admin console changes should have hands-on experience of using them on a day-to-day basis, so they can see how it affects people running their stores.
Hello, thanks for your feedback. I understand that transitioning to the new app will require some time. The goal of the new version is to provide an enhanced interface and improved performance to better serve your business needs. We do appreciate hearing how this change has impacted you and I will definitely pass on this feedback. - Moira, Shopify Suport
I have custom invoice template design but this Order Printer app doesn't let me use it. Shopify will stop running the old Shopify Order Printer app soon which allows me to use the custom invoice template, and they are asking me to switch to this one. I don't want to switch to the worse ver.
Please don't make things worse.
Thank you for your feedback. We have a guide to help you migrate your template here: https://shopify.link/18NL. The new app is intended to offer better performance, so while it may take some time to migrate and customize your template, we hope it will be a better experience for you in the long run. If you need any help, please contact us via the Help Center: https://shopify.link/1w5D. -Sophia, Shopify Support
Why did you make it so hard to import existing templates?
The Original Order Printer wasn't broken - why fix it? Ok, so fix it, but make it easy for your customers to use it by auto importing our existing templates. This is a nightmare.
Hello!
Thank you for reaching out and sharing your questions/concerns regarding the app.
To migrate your templates, you need to copy your template's code from the legacy app, and then paste the code into the new app. However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code. For more information, check out our Help Center resource documentation: https://shopify.link/18NL.
If you're having trouble on your end, our authenticated Support may be able to take a more detailed look. To get in touch with our team, please reach out via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.