Reviews (284)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
May 20, 2024

My template, even after importing does not even have basic things like shipping amts, totals etc. The time spent on this is crazy, wasted.

G Schoepfer Inc Eyes for Dolls
United States
4 days using the app
Shopify replied May 31, 2024

Hey there! Thanks for your review, and I'm sorry to hear you're having trouble importing your templates. We would love to look into the issue you're experiencing, so please ...

May 17, 2024

Absolutely awful I need a magnifying glass to read the so called new improved Order Printer. To be honest one star is generous it should be zero.
Not sure what has improved as I haven't found one yet! Will continue using Legacy until August and hope common sense prevails but not holding my breath!
I don't understand code so have no idea how to alter anything so lets look for a new app!

Tactile Craft Supplies
United Kingdom
1 day using the app
Shopify replied May 30, 2024

Hey, there! Thanks for your review. We'd love to hear more about your feedback to consider it for future app updates. If you're open to it, please feel free to elaborate and ...

May 23, 2024

Bad move. Needs lots of time to set new tamplate, specially if you don't have skills to do it. If somebody is happy with new order printer app - just support two apps. I don't like at all the new invoice look.

Alternative Shop Online
United States
2 days using the app
Shopify replied June 1, 2024

Hi, there!

Thank you for taking the time to share your valuable feedback.

Your input is essential in helping us improve our products and services. Rest assured, that we will ...

May 23, 2024

Please do not do this. It is unnecessary and very complicated and will not work with my logistics courier company. Please Do not make any changes begging you to let it be.

Penelope’s of Otaki
New Zealand
3 days using the app
Shopify replied June 1, 2024

Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. If you're having trouble migrating your templates from the older version of the app ...

May 16, 2024

For the life of me I cannot figure out how to import my previous template. I contacted support for assistance and after wasting 90 minutes of my time with a support person who was akin to a receptionist, I STILL do not have my previous template imported. Shopify and their support & apps are NOT as good as they used to be. Sad face.

WeenieWarmers
United States
About 14 hours using the app
Shopify replied May 28, 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Order Printer app. To migrate any ...

May 17, 2024

Wow, this is just laughably bad.

Discount codes do not populate, amount paid is not included (which makes it look like the invoices and packing slips are unpaid), payment method left off...nothing about this is an improvement.

I will hold out hope that Shopify makes this app functional by August.

Redthreaded
United States
About 16 hours using the app
Shopify replied May 29, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact, I've gone ahead and shared your feedback ...

June 5, 2024

Do not remove the legacy order printer until you get at least a 4-star rating. The new printer performance is absolutely terrible and unacceptable and currently not compatible with 3rd party product option and variance apps.

LightAndTimeArt
United States
2 days using the app
Shopify replied June 11, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared ...

May 17, 2024

definitely not apples to apples here. they tell you to just copy and paste your old template but it just breaks other things on the template. there's no support too. why change something that wasn't broken?

The Desk Bandit
Australia
About 23 hours using the app
Shopify replied May 29, 2024

Hey, there! It's possible that your previous templates contain legacy variables that need to be updated for the new app. Check out our migration guide here for details: https ...

May 22, 2024

Totally agree!! Why change what is not broken!! I am not a programmer nor do I want to be!! Please go back to the original!!

J&W Meal Butler
Canada
7 days using the app
Shopify replied May 31, 2024

We appreciate your feedback regarding the new Order Printer app. We understand your concerns about the changes and the preference for the older version. Your feedback is ...

May 24, 2024

Missing: order. shipping name, tax percentage, shipping method.
Nog showing: paid by (outside the table), ebay tax.
Still no footer, which is quite normal on invoices.

Tropical Centre
Netherlands
1 day using the app
Shopify replied June 1, 2024

Hi, there! Thanks for taking the time to leave us a review for the new Shopify Order Printer app. If you're attempting to migrating your template to the new app, and data is ...