Reviews (286)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
May 19, 2024

WHY? Why would you subject us to such an app? Almost useless- missing data (SKU's), hard to read- too small font, no lines, etc. etc. etc.

Going back to legacy for now then looking for something else.

Two Hands Paperie
United States
3 days using the app
Shopify replied May 30, 2024

Thank you for your review and feedback. We switched over to a different tech stack that provides a better foundation to grow and roll out features. -Emily, Shopify Support

May 23, 2024

Please do not do this. It is unnecessary and very complicated and will not work with my logistics courier company. Please Do not make any changes begging you to let it be.

Penelope’s of Otaki
New Zealand
3 days using the app
Shopify replied June 1, 2024

Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. If you're having trouble migrating your templates from the older version of the app ...

May 20, 2024

Why change something that works? The names of the costumer and the sum of order doesnt shown in the invoice.

Market Portal
Greece
3 days using the app
Shopify replied May 30, 2024

Thank you for sharing your feedback! The new app is intended to offer better performance in the long run. We have a great help guide here: https://bit.ly/4c1oIZ8 on how to ...

May 19, 2024

VERY difficult to migrate, cannot find any way to customize anything. Instructions for migrating are lacking. Printer preview is not accurate. I've installed/uninstalled multiple times but cannot get setting to show as described in the instructions.

GoKnapping
United States
3 days using the app
Shopify replied May 30, 2024

Hi there. Thank you for providing that feedback. We have a great help guide here: (https://bit.ly/4c1oIZ8) on how to customize you templates. If you need any further help, ...

May 22, 2024

Nope!

The Archers at The Larches Homes and Garden Store.
United Kingdom
3 days using the app
May 18, 2024

I have custom invoice template design but this Order Printer app doesn't let me use it. Shopify will stop running the old Shopify Order Printer app soon which allows me to use the custom invoice template, and they are asking me to switch to this one. I don't want to switch to the worse ver.
Please don't make things worse.

auauhawaii
Japan
2 days using the app
Shopify replied May 29, 2024

Thank you for your feedback. We have a guide to help you migrate your template here: https://shopify.link/18NL. The new app is intended to offer better performance, so while ...

June 5, 2024

Do not remove the legacy order printer until you get at least a 4-star rating. The new printer performance is absolutely terrible and unacceptable and currently not compatible with 3rd party product option and variance apps.

LightAndTimeArt
United States
2 days using the app
Shopify replied June 11, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared ...

May 26, 2024

I would NOT recommend this app. I have been forced to swap from the old order printer (legacy) to this new rubbish Shopify Order Printer. They gave instructions on how to migrate your old template over but I'm not familiar with coding so I can't do it. My invoice is missing things like gst, the shipping address, the discount amount, notes and other things.
Very unhappy!!!!!

Silken Twine
Australia
2 days using the app
Shopify replied June 1, 2024

Hey there, thanks for the review and providing your feedback. I have noted this feedback with our developers of the application. With that being said, we do have a Help ...

May 22, 2024

Expect lots of bugs and zero help from shopify support as shopify requires transition to this "new" Order Printer.

This "new" Order Printer does not work correctly with any customizations/templates from the "legacy" Order Printer, and Shopify's support staff are zero help. Shopify's support page on transitioning from the "legacy" Order Printer to this "new" Order Printer is woefully inadequate, ...

Goose the Market
United States
2 days using the app
Shopify replied June 1, 2024

Thank you for sharing your feedback. The new app is intended to offer improved performance, so we want to ensure that it is functional for your business. Our developers will ...

May 25, 2024

Don't delete the Legacy app until they fix the issues with this one. I regret deleting it as you can't download it again. The major issue for us is that it cuts off order if they're longer than one page, and sometimes randomly only prints half the page or less. It can't do the one job it's supposed to, which is to print orders.

Edit: They HAD it working on the afternoon of May 24th, but it's ...

The Seed Company by E.W. Gaze
Canada
2 days using the app
Shopify replied June 2, 2024

Hey there, thanks for taking the time to write a review. We have provided your feedback to the developers of the application. If you are still experiencing issues with the ...