Reviews (124)

Overall rating
3.2
Counts per rating level
  • 35% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 30% of ratings are 1 stars
March 6, 2024

I've never written a review on a shopify app, even when it's been bad, but this one is beyond bad. We used it when it was in Beta with the hope and promise of improvements when it became available to everyone, but the app hasn't changed at all from the awful beta to now. We have almost zero control over settings, the only thing we can update on our end is how many payment attempts before the ...

Still Life Studio Memberships
United States
30 days using the app
Shopify replied April 19, 2024

Hi,

Thank you for taking the time to provide us with feedback. We sincerely apologize that you ran into issues using Shopify Subscriptions.

Our app is designed with simple ...

April 9, 2024

The app is fine, but it's useless because of how it handles shipping rates. Basically, it only allows having 1 shipping rate. So, if you want to offer Pickup $0 and Shipping $N, you can't do it. It will always show Pickup $0. It's super important that they fix this...

ZYN THE WINE MARKET LTD.
Canada
3 months using the app
Shopify replied April 19, 2024

Hi there,

Thank you for taking the time to provide us with feedback.

We are working on enabling shipping rates on our app. Please stay tuned !

Best,
Ameya Bongale
Product, ...

March 4, 2024

Please allow multiple shipping options! We have different shipping tiers on Shopify so I don't understand why that can't just carry through to Shopify Subscriptions since this is all under Shopify.

Also, we have tried importing our subscriber list and since the shipping price is wrong, we were told to delete the app for 72 hours to clear our list and start over. Did that and canceled subscribers ...

ELAVI
United States
23 days using the app
Shopify replied April 19, 2024

Hi there!

We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us.

We’ve shared your feedback internally and will be working to ...

April 12, 2024

User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone.

At this point I ...

Prebiotin
United States
3 months using the app
Shopify replied April 19, 2024

Hi,

Thank you for taking the time to provide us with feedback.

While our app is designed for simple uses cases, we will inform our development team of the needs you have ...

April 24, 2024

I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know ...

The Stately Hound
United Kingdom
About 1 month using the app
Shopify replied June 15, 2024

Hello,

We're sorry you're having trouble with our app.

We are here to help and if you need any assistance you can certainly ask the support team member that you are ...

May 15, 2024

App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.

Sweet Hamper Company
United Kingdom
4 months using the app
Shopify replied June 15, 2024

Hello,

We apologize that you ran into issues using Shopify Subscriptions.

Your feedback is valuable. Please reach out to our support teams so we can continue the ...

March 25, 2024

I'm feeling frustrated and disappointed because I've been searching for hours for a live store that uses this app to see how it works in real-time, but I haven't had any luck. even their support chat doesn't want to share any resources.
I'm surprised that the Shopify tech team hasn't created a demo store when every crappy app in the store seems to have one.
I wonder what kind of tech team is ...

Brain Tea
Canada
About 2 months using the app
May 5, 2024

Worst app ever!!! Won't let you correctly separate discount codes per item only per Package. And also, if you use this app on one item, then on every single item that you sell, it will show an option for a monthly subscription. Poorly designed.

Freedom Authentics
United States
13 days using the app
Shopify replied June 15, 2024

Hello,

Thank you for taking the time to provide us with feedback.

Please reach out to our support teams so we can continue the conversation and assist in solving the issues ...

Edited June 27, 2024

The app does not reflect the advertised picture and cannot be translated

Curaid™
Cyprus
5 months using the app
Edited March 22, 2024

I wanted to switch over to Shopify's app to make it a more streamlined experience but there just isn't the functionality needed yet. As another reviewer has said there is no way to choose what day a customer will be charge or when their product will be shipped.

Plus the subscription widget seemed to duplicate the options which must be some kind of glitch. Still some work to be done but I'm hoping ...

Coad Micro Farm
United Kingdom
16 minutes using the app
Shopify replied April 19, 2024

Hi,

Thank you for taking the time to provide us with feedback.

While our app is designed for simple uses cases, we will inform our development team about the inclusion of ...