Shopify Subscriptions

It's kinda lame that Shopify couldn't have put more attention towards the only subscription service that is offered outside of the many other expensive options I examined. This really doesn't have the flexibility needed for my business. You can't even adjust the dates charged outside of skipping or shifting my a week or monthly. I can't believe how much I pay for Shopify and how little I get for that monthly payment. It's easier to cancel a subscription and start over than to edit it. My customers can't even access their end of the subscription website.

Once a customer's card expires, they update it, but it still doesn't register in the system so their order keeps declining causing me to cancel on my end for them and them starting over from scratch. I've had multiple complaints about this.

Needs to be much cleaner on the front end of the website. Like a drop down to choose which frequency, also needs to have a customer portal integrated directly into the dashboard of the store.

the reporting is very weak. we cant' see next order date without clicking into contracts individually. it makes inventory management extremely cumbersome

terrible. customers cant access their subscriptions to manage or cancel

People cannot cancel or pause subscriptions. It has created issues for us.

This app is majorly undeveloped and has caused me nothing but time, headaches, and problems.
1. No search function to easily look up subscriptions by customer or product.
2. Very limited function for customers, they cannot add/delete products to a recurring subscription or even alter frequency. Causing a lot of wasted time for our staff to help with a basic function.
3. No option to choose a date or have a subscription run early. Usually, resorting to customers having to cancel or our staff having to do a very tedious work around that again wastes time.
4. If you pause a subscription and restart it is for the next billing cycle as originally set up, not for that day.
5. Lots of glitches with skipped inventory and no way to alert shopowner. to skipped subscriptions.
6. Importing from another app is inadvisable. Formatting is a nightmare and even though there is supposedly a failsafe to prevent duplicate subscriptions. We got quite a few, even some in triple. Worse when speaking to a customer that had a triplicate subscription, she only saw one in her account.

We have had a lot of cancellations and unhappy customers. Save yourself some time, You are better off with a third party app.

There is not enough data for me to troubleshoot when customers subscriptions need to be managed and now TWICE I have had a customer's subscription skip when they did not want it to. Not card processing issues. The only thing that happened is both customers had skipped the previous month. No help from support.

Needs improvment on customer subscription management side. Broken links and poor flexibilty in subscriptions.

1) Unable to easily create subscriptions for entire vendors at once
2) Unable to easily change date of next shipment (can only change frequency)