Reviews (122)

Overall rating
3.1
Counts per rating level
  • 34% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 30% of ratings are 1 stars
February 6, 2025

Shopify Subscriptions: A Major Step Backward for Business Users

Shopify's subscription offering reveals a concerning lack of understanding of subscription management needs. After migrating over 2,000 subscriptions from our previous platform, we've encountered severe limitations that make this solution untenable for serious subscription businesses.

The most egregious oversight is the complete ...

5 Star Nutrition USA
United States
3 months using the app
January 8, 2025

only works with new account setup, where users dont have passwords, instead a code is sent to their email every time. not to be funny, but not every customer wants to have to access their emails just to log in or shop. going to have to look for alternative subscription options and found lots of issues with it too, sadly.

Rheia Health London
United Kingdom
4 days using the app
February 5, 2025

Application doesn't work. I created a plan, but tests didn't work well and clients couldn't use the application correctly as well...so basicly instead of buying a subscription, they ordered a single order.

My Little Pet Box
France
18 days using the app
December 3, 2024

Doesn't work for products that are only subscription - i.e. a one time purchase is not an option. The documentation says it does this, but when you set it up as documented customers get a "Variant can only be purchased with a selling plan" error message and can not buy.

ArmCare.com
United States
About 3 hours using the app
September 1, 2024

Needs to serious improvements.
1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site.
2. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule ...

Central Coast Coffee
Australia
About 2 months using the app
September 24, 2024

it does not work in india.

GoSwasthya
India
8 months using the app
September 17, 2024

Do everyone a favor take this app down and rebuild it, it is not fit to be put on the shopify app store and is concerning it is allowed to be downloaded by its customers.

PureClean Performance
United States
5 days using the app
July 22, 2024

Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look ...

Air Filter Hub LLC
United States
6 months using the app
Shopify replied July 26, 2024

Hi there,

Thank you for your feedback! We are sorry to hear that your experience with using the app has not been satisfactory.

If you are continuing to experience the ...

Edited October 25, 2024

Too many glitches. Works sometimes. Needs serious improvements.

1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. *Note, Shopify support is not equipped to handles these issues, we just go around in circles ...

I Prefer Craft Coffee
United States
9 months using the app
Shopify replied June 15, 2024

Hello.

Thank you for taking the time to give us feedback and apologize that you ran into issues using Shopify Subscriptions.

I replicated the steps on the Deli Donut Blend on ...

May 26, 2024

Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support.

Who can give us support for this app that does not work.

Qahwah Club - Speciality Coffee
United Kingdom
4 months using the app
Shopify replied June 15, 2024

Hi there,

We have made updates that solve the problems you faced for the placement of the subscription widget

To ensure the correct placement of the subscription widget we ...