Reviews (107)

Overall rating
3.1
Counts per rating level
  • 35% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 31% of ratings are 1 stars
May 21, 2024

Pleins de soucis avec.
Les modes d'expedition n'apparaissent pas (point retrait n'apparait pas)
Vous ne pouvez pas personnalisé la bannière

Miave Food
France
8 days using the app
Shopify replied June 15, 2024

Bonjour,

Nous sommes désolés que vous ayez rencontré des problèmes lors de l'utilisation des abonnements Shopify. Vos commentaires sont cruciaux pour nous.

Bien que notre application soit conçue pour des cas d'utilisation simples, nous informerons notre équipe de développement des besoins que vous avez soulignés pour la future version de notre application.

Veuillez contacter nos équipes d'assistance afin que nous puissions poursuivre la conversation et vous aider à résoudre les problèmes.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 1, 2024

Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.

Floragy
United Kingdom
11 days using the app
Shopify replied February 2, 2024

We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help.

https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup

Chanel Fournier
Product Lead, Subscriptions

February 7, 2024

This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.

Blue Craft Coffee Roasters
United States
3 days using the app
Shopify replied February 9, 2024

Hi there,

We apologize for having a poor experience using Shopify Subscriptions.

For the application of discounts, we would recommend turning on the offer discounts option within the app.

You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export

Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help!

Best,
Ameya Bongale
Product Manager, Subscriptions

Edited June 27, 2024

The app does not reflect the advertised picture and cannot be translated

Curaid™
Cyprus
5 months using the app
February 2, 2024

Really disappointing. Selecting to display only subscription as purchase method doesn’t work, product cannot be added to cart. On top of that no trials, poor widget, and lack of possibility to translate.

Unusable

Hulanka
Poland
1 day using the app
Shopify replied February 5, 2024

We're sorry you're having trouble with using the app.

You may find our help center documentation useful here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions

If you need more help, please contact our support team for assistance. We're here to help.

Ameya Bongale
Product Manager, Subscriptions

February 2, 2024

We have been waiting for this for ages and were so excited to see it finally launched, but the recurring charge does not include shipping in the total, so it is unusable.

Please add shipping to the recurring charge amount on the checkout page so customers (and shops) can see the total £/amount they agree to pay monthly.

I don't want to give this one star. I see the effort and intent to help (thank you), but hiding shipping will create problems and awkward conversations with customers.

Happy Houseplants
United Kingdom
About 3 hours using the app
Shopify replied February 5, 2024

Thank you for your feedback on surfacing the recurring shipping costs at checkout

We have informed our development teams and will include it in future updates. Stay tuned!

We value your feedback for improving our app.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 1, 2024

As a company with 90% of business as subscriptions, this is a crucial component to our business. We serve over 3,500 recurring customers, so we are quite familiar with this process.

We have been excited about this app for quite some time now! Other apps take a big murky commission, don't integrate with Shopify well, and don't have the User Interface customers deserve.

I'm writing this review in the hopes Shopify will improve it, and we can switch ASAP. Shopify here's what you need to do!
1. Offer a minimum quantity, for example we don't deliver less than 4 jugs.
2. Offer quantity break discounts, for example buy 4 jugs get 10% discount, buy 6 jugs get a 15% discount.
3. Offer a way to integrate customer's data from other subscription apps like Bold. This will save customers the time to have to resign up, since all of their payment data is already saved in Paypal or Stripe.
4. Make a way for customers to pay with shop pay, a credit card, paypal, or with coinbase integration.
5. Provide analytics, like customer retention, average subscription length, upcoming revenue, amount of subscriptions and history of growth, lifetime value, average subscription amount, and paused subscriptions with option to message them.
6. Make a nice customer interface that lets business choose what options customers can edit.

Happy to provide lots more feedback if someone wants to reach out to us, that would be much appreciated.

Alive Water
United States
About 1 hour using the app
Shopify replied February 2, 2024

Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional features. We have noted your suggestions and will share them with our development team for consideration. We value your contribution towards the evolution of our app!

Chanel Fournier
Product Lead, Subscriptions

Edited March 22, 2024

I wanted to switch over to Shopify's app to make it a more streamlined experience but there just isn't the functionality needed yet. As another reviewer has said there is no way to choose what day a customer will be charge or when their product will be shipped.

Plus the subscription widget seemed to duplicate the options which must be some kind of glitch. Still some work to be done but I'm hoping in the future I will be able to change my review once functionality has increased.

Coad Micro Farm
United Kingdom
16 minutes using the app
Shopify replied April 19, 2024

Hi,

Thank you for taking the time to provide us with feedback.

While our app is designed for simple uses cases, we will inform our development team about the inclusion of specific dates for shipping and charging of subscriptions.

We value your contribution towards the evolution of our app.

Best,
Ameya Bongale
Product, Shopify Subscriptions

February 6, 2024

Instantly failed the setup with missing hungarian translation in the widget (Translation missing: hu.no_subscriptions_warning_banner.message), and there is no place where I can manually create these translations.

Lungo
Hungary
20 minutes using the app
Shopify replied February 9, 2024

Hi there,

Thank you for your valuable feedback.

We have implemented your requested and shipped the ability to support translations to local languages for the app.

Hope this helps! We appreciate your continued assistance in the development of our app.

Thanks,
Ameya Bongale
Product Manager
Shopify Subscriptions

February 3, 2024

Doesn't support mobile view on your store

SupremeTan
United Kingdom
About 22 hours using the app
Shopify replied February 5, 2024

We apologize that you ran into issues using Shopify Subscriptions on Mobile. We've taken note of your feedback.

We value it for the evolution of our app!

Ameya Bongale
Product Manager, Subscriptions