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does this work anymore????
Hello,
We apologize that you ran into issues using Shopify Subscriptions.
Yes, the app is working and supports simple subscription functionality and use cases.
Please reach out to our support teams so we can continue the conversation and assist in solving the issues that you may be facing.
Best,
Ameya Bongale
Product Manager, Subscriptions
Pleins de soucis avec.
Les modes d'expedition n'apparaissent pas (point retrait n'apparait pas)
Vous ne pouvez pas personnalisé la bannière
Bonjour,
Nous sommes désolés que vous ayez rencontré des problèmes lors de l'utilisation des abonnements Shopify. Vos commentaires sont cruciaux pour nous.
Bien que notre application soit conçue pour des cas d'utilisation simples, nous informerons notre équipe de développement des besoins que vous avez soulignés pour la future version de notre application.
Veuillez contacter nos équipes d'assistance afin que nous puissions poursuivre la conversation et vous aider à résoudre les problèmes.
Best,
Ameya Bongale
Product Manager, Subscriptions
When it reached the third section titled 'Display Subscriptions on Your Store' with the option of 'Install widget,' I encountered the following message in the widget section:
'Subscription widget will only show on
products that have a subscription plan
attached to them.'
I tried everything to resolve this issue but was unsuccessful."
Hello,
Thank you for your feedback. We apologize that you are having trouble using the app.
The banner you see is not an error, but a notification to inform that products that have a selling plan attached to them will have the widget visible.
You can find more information in our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions. If you need more help, please contact our support team at for assistance. We're here to help.
Best,
Ameya Bongale
Product Manager, Subscriptions
言語の変更ができないです。
Hi there,
Thank you for your valuable feedback.
We have implemented your requested and shipped the ability to support translations to local languages in the app.
Hope this helps! We appreciate your continued assistance in the development of our app.
Thanks,
Ameya Bongale
Product Manager
Shopify Subscriptions
- Limited options generally
- Can't choose to sell all products, or a category or by tag with subscriptions
- Must pick one and one product into a subscription. Then it crashes! I had to make 4 subscriptions profiles to fit all our 200+ products in subscriptions.
- No translations possible for text displayed on product page (English only) - Disappointing!
- Still no fix to offer customers more than - 1 - shipping option (not app related but still - come on guys!)
This is still the same app i pilot tested this summer, but i can't see any changes. I would recommend Shopify release a proper update at least to the points above, to make this app worth using.
I really hope you work on this app!
Hi, thank you for your feedback! We will inform our development team about adding your suggestions as potential future updates. We value your contribution towards the evolution of our app!
Chanel Fournier
Product Lead, Subscriptions
It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future.
Edit: just changed my review to one star because customers only get a single shipping option, no matter how many options you have available
Hi, we appreciate your feedback about anchor dates and the ability to select multiple shipping options.
We have informed our development team about adding them for potential future updates.
We value your contribution towards the evolution of our app!
Ameya Bongale
Product Manager, Shopify Subscriptions
I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal.
Am I missing something?
Hi, glad to hear you are excited about using the Subscription app!
You can set up customer management in Shopify's customer accounts.
If you have new customer accounts active, customers can log in to their account from your online store navigation and manage their subscriptions. If you have classic customer accounts, then you can share the subscription management url to give customers access to manage their own subscriptions.
Customers with new customer accounts or classic customer accounts can manage their subscriptions by clicking Manage your subscription from your automated subscription email notifications. These are automatically turned on when you download the app and you can edit them from the Settings section in the Subscription section of the app.
Turn on subscription management in your Shopify admin settings to allow customers to manage their subscriptions.
Steps:
From the Shopify admin, go to Settings > Customers.
Under New customer accounts in the Manage subscriptions section, click Turn on.
Optional: You can add the Subscriptions page link.
You can find out more information on the help center here: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/customer-experience#subscription-management-for-customers
Hope this helps and don't hesitate to reach out to support if you have more questions.
Chanel Fournier
Product Lead, Shopify Subscriptions
Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.
We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help.
https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup
Chanel Fournier
Product Lead, Subscriptions
I installed this app to try and see if I could move our company club subscriptions in house - I followed all the steps and couldn't even get the subscription option button to appear on the PDP.
After looking into this I have found that the app is not compatible with third party payment gateways, and can only be used with the Native Shopify payment gateways - which are not supported in South Africa - essentially making this app unusable in South Africa.
Hello,
We apologize that you are having trouble using the app.
Our app is compatible with a few gateways and not only native shopify payment gateway. You can find more information about it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup
If you need more help or are looking for a specific payment gateway to be supported, please contact our support team at for assistance. We're here to help.
Best,
Ameya Bongale
Product Manager, Subscriptions
This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.
Hi there,
We apologize for having a poor experience using Shopify Subscriptions.
For the application of discounts, we would recommend turning on the offer discounts option within the app.
You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export
Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help!
Best,
Ameya Bongale
Product Manager, Subscriptions