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I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.
Hello,
We're sorry you're having trouble with our app.
We are here to help and if you need any assistance you can certainly ask the support team member that you are interacting with to reach out directly to our product team.
In the meantime, our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup continues to be a valuable resource for information for setting up and using our app.
I hope this helps
Best,
Ameya Bongale
Product Manager, Subscriptions
Easy to set up and use,only been using for a week and already seeing benefits.
As many have already mentioned - I have been waiting for this app to come out for ages. Thrilled it is finally here.
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The interface is clean and simple and looks great on our site. That's an awesome plus.
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The customer-facing interface and account management are clean and function very well. This was always a big problem we had with other paid subscription apps. We want to make it really easy and transparent for customers to view and edit their subscriptions.
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The only negative piece of the app was that porting over previous customer data from other subscription apps was overly complicated and very painful. While there is some documentation, you will need to translate the info from your previous tool, and the process can be very manual. That being said - the Shopify support was outstanding, and they helped us work through these issues. Without Shopify's support working through the import of old data, we would have had to ask all customers to sign up again, which would have been painful.
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My only immediate request for the app in future updates is that the analytics become a bit more detailed. It would be really nice to be able to drill into the data.
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I would give this app 5-Stars because a) it's great to have a simple native subscription app, b) it's great that it's free, and c) Shopify support was fantastic as we worked on transferring over.
At first this app seemed great, but half the time there are glitches when I There is no way to see data about how many people have their subscriptions active (total) for fulfillment & no way to make all the subscriptions charge on the same day every month. You cannot edit the dates at all.
This app could be really great, but it seems it was rushed and a lot of basic functions are missing or glitchy.
It's a good start for this app, however there are a few things which need to be added or adjusted:
- More frontend design options (very limited at this point, own css customizations would be helpful)
- Options for customers to select dates for delivery and payment.
La consiglio per la semplicità di utilizzo, è sviluppata da Shopify quindi perfettamente compatibile e gratuita. Dovreste implementare la possibilità di pubblicizzarla con delle email automatiche e con dei banner posizionabili nel sito
Ciao,
Grazie per aver dedicato del tempo per fornirci un feedback.
Siamo felici che tu possa usarlo facilmente! Terremo in mente le idee che hai condiviso mentre continuiamo a far evolvere la nostra app.
Grazie per il tuo contributo alla continua evoluzione della nostra app.
Best,
Ameya Bongale
Product, Shopify Subscriptions
Great will recommend
Easy to set up, but lacks basic functions. You can't set a minimum for how long a customer has to subscribe which is silly to me because people can just take advantage of the discount, then unsubscribe right away.
Hi,
Thank you for taking the time to provide us with feedback.
While our app is designed for simple uses cases, we will inform our development team about your request
We value your contribution towards the evolution of our app.
Best,
Ameya Bongale
Product, Shopify Subscriptions
This seemed like an easy app and I was thrilled to see it however, once it was installed, the subscribe and save option could only appear at the top of the page instead of organically within the add to cart area as shown in the images used in the app details on the shopify app store.
In addition, even when the code was added as directed by the shopify helpdesk, the subscribe now button would not appear.
I will be uninstalling as it clearly did not have the kinks worked out.
We apologize that you ran into issues using Shopify Subscriptions.
Your feedback is crucial to us. We’ve shared your feedback internally. Please reach out to our support teams so we can continue the conversation and assist in solving the issue.
Best,
Ameya Bongale
Product Manager, Subscriptions
This probably has potential - but has serious limitations if you sell physical product. The biggest gap is that it will not allow the customer to select their shipping method at checkout - it just auto-selects the cheapest one and does not present any others.
Additionally it does not work with manual payment methods - does not allow your customer to pay by ACH, wire, etc..
It seems as if this was only created with low cost digital products in mind.
We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us.
We’ve shared your feedback internally to support additional payment methods as well as multiple shipping options for subscriptions
We value your contribution towards the evolution of our app
Best,
Ameya Bongale
Product, Shopify Subscriptions