Reviews (110)

Overall rating
2.9
Counts per rating level
  • 30% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 35% of ratings are 1 stars
February 5, 2024

-Can't translate
-Subscription appear both in product page + footer
-Sometimes it can't add to cart
-There should be a dedicated subscription page with bundle selector.
-I hope shopify will improve the product because I was waiting impatiently for this app to be released.

Floèm
Canada
4 days using the app
Shopify replied February 9, 2024

Hi,

Thank you for taking the time for providing us feedback!

For challenges you faced in the subscription widget appearing in the product page and footer, we recommend reaching out to our support teams. They will guide you in helping fixing it.

We hear your feedback about adding translations and bundles support. We have informed our development teams about it and included it in our list of potential updates.

We value your time in contributing to the evolution of our app.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 4, 2024

Only good for a store that sells one item. No discount codes can be applied which means volume breaks don't work.

Eco 247
Australia
1 day using the app
Shopify replied February 9, 2024

Hello,

We apologize that you ran into issues using Shopify Subscriptions.

Your feedback is crucial to us.

We’ve shared your feedback internally about discount codes and volume breaks.

Please reach out to our support teams so we can continue the conversation and assist in solving the issues.

February 1, 2024

so far looks good with our site and very easy to manage, only issue is that it glitched and added the subscription buttons under the footer on top of already being in the product description like it's supposed to. been in touch with shopify support and apparently they're looking into it so hopefully it's fixed soon

Greenbelt Coffee
Canada
1 day using the app
February 2, 2024

We have been waiting for this for ages and were so excited to see it finally launched, but the recurring charge does not include shipping in the total, so it is unusable.

Please add shipping to the recurring charge amount on the checkout page so customers (and shops) can see the total £/amount they agree to pay monthly.

I don't want to give this one star. I see the effort and intent to help (thank you), but hiding shipping will create problems and awkward conversations with customers.

Happy Houseplants
United Kingdom
About 3 hours using the app
Shopify replied February 5, 2024

Thank you for your feedback on surfacing the recurring shipping costs at checkout

We have informed our development teams and will include it in future updates. Stay tuned!

We value your feedback for improving our app.

Best,
Ameya Bongale
Product Manager, Subscriptions

February 7, 2024

Simple and easy to use, great addition to our store functionality

Active Root
United Kingdom
About 2 hours using the app
January 31, 2024

- Limited options generally
- Can't choose to sell all products, or a category or by tag with subscriptions
- Must pick one and one product into a subscription. Then it crashes! I had to make 4 subscriptions profiles to fit all our 200+ products in subscriptions.
- No translations possible for text displayed on product page (English only) - Disappointing!
- Still no fix to offer customers more than - 1 - shipping option (not app related but still - come on guys!)

This is still the same app i pilot tested this summer, but i can't see any changes. I would recommend Shopify release a proper update at least to the points above, to make this app worth using.

I really hope you work on this app!

SNUS & DUS
Norway
About 2 hours using the app
Shopify replied February 2, 2024

Hi, thank you for your feedback! We will inform our development team about adding your suggestions as potential future updates. We value your contribution towards the evolution of our app!

Chanel Fournier
Product Lead, Subscriptions

June 19, 2024

Simple

Trades of Hope
United States
8 days using the app
February 16, 2024

Great and super easy to setup app, wish they released it million years ago. the only feedback i have is bit more customization for the widget itself, like that "Subscription policy" under the bordered box may confuse some thinking they are getting billed when they select one-time purchase, that copy needs to either get inside that box or better yet, show/hide when customer selects one-time or any of the subscriptions. More color(background on select) customizations would be nice too but it's ok for now, i am sure they'll improve it in no time.

GoFiltr
United States
About 1 hour using the app
January 17, 2025

.

DIGITAL OFFICE ELECTRONIC
Italy
About 6 hours using the app
February 1, 2024

Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.

Floragy
United Kingdom
About 1 hour using the app
Shopify replied February 2, 2024

We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help.

https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup

Chanel Fournier
Product Lead, Subscriptions