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We had a team of Thrive advisors work with us to fix some third-party problems, and they all did a great job explaining options, giving step-by-step information, anticipating our needs, and frequently checking in with us. While the problems weren't ideal, we're so much more familiar with Thrive now, thanks to the awesome knowledge and customer service we received!
Once I got past the AI Assistant, I was put in touch with Shakillia and was thrilled with her honesty and quick ideas for fixing an issue we were dealing with - a report we use every day that no longer was alphabetizing with the new updates.
She is an outstanding human - smart and nimble. THRIVE is lucky to have her interface with their customers.
Excellent customer support. The tool seems to be working as expected so far.
We have a fairy complicated setup with cross product bundles and multiple stores, and the thrive team is amazing!
Thrive has been a game changer for us. Our inventory management is now much easier, and their team has been there to help us learn the system as well as produce custom solutions to some things that were specific to our business. Great way to get inventory under control.
Thanks so much for your review! We’re thrilled to hear Thrive has been a game changer for your business. It’s awesome that inventory management has become easier and that our team could support you with both onboarding and custom solutions tailored to your needs. Helping businesses get inventory under control is exactly what we aim for—glad we could deliver!
Thrive has been a great asset to our company. It does take time to learn and set-up, but they have a great team to guide you through the steps. I have never experienced customer support like what Thrive provides! Very prompt help, and if there's a feature you would like added to the program, they will pass it on to their team. Comprehensive and user friendly.
Thank you so much for your thoughtful review! We're thrilled to hear that Thrive has been a valuable asset to your company. We know the setup process can take some time, so we're especially glad our team could make that journey smoother for you. Providing prompt, reliable support is something we take pride in, and we’re happy to hear that stood out. We’ll continue working hard to keep Thrive comprehensive, user-friendly, and responsive to feature requests. Thanks again!
Been with Thrive for about four years now, and I appreciate they take the time and update their software with the current changes in online businesses.
This software helps with bookstore inventory management and more features to use to be successful.
Thank you for sticking with Thrive for four years—your support means so much to us! We're glad to hear that the updates have kept pace with the changes in online businesses and that the software has been a big help for your bookstore inventory management. Here's to many more years of success together!
After Intuit bought Trade Gecko and then transformed it into QB Commerce, we really loved all the features. Unexpectedly Intuit pulled the plug on their "QB Commerce", and we were left without a viable "master of price and inventory" solution. It took us way too long to find Thrive, but when we finally did, it was a huge relief. We had to build-out a B2B solution off our Shopify, which was not that hard and make several other changes, but Thrive does the heavy lifting for us now. We find Thrive to be intuitive to use and their customer service is OUTSTANDING. All the reps are solid, including Alejandro and they tag-team and keep track of our service history. These guys are proactive with their service and remarkably timely. We're very grateful for this app and strongly recommend.
Thanks so much for leaving this wonderful review! We're sorry that you had to rebuild your online presence a bit, but it's great Thrive was able to help fill the gaps! Alejandro is great and we'll pass along the feedback.
We have two separate brick & mortar stores that also each have an online presence and they share about 60% inventory overlap. Shopventory is enabling us to serve both online shops from the same inventory pool location to provide online stock while tracking what is in each physical store separately with seemless transfers between them all. We wouldn't even be able to do this with Shopify Plus. So we are saving a ton by using Thrive and also keeping things so organized. Their support helped us get all of this set up and they answer questions so fast. I can't say enough good things.
Thanks for leaving this 5-star review! You definitely have a complex business use-case and we're happy that Thrive is able to manage your inventory for multiple locations successfully.
We love working with Thrive!
Their customer service is unparalleled and they have gone out of their way to make their system work better for our business. We have been able to track inventory, create auto-ordering retail locations, and see data we have never been able to see. Waste company wide has gone down and we have been able to focus on producing and growing the things that our business needs to grow. Highly recommend this company!
Thank you so much for your review! Our customer care team works hard to help you succeed.
It's so great to hear that waste has gone down across your company. That will save a lot of money! Keep focusing on growing your business and let us help you along the way :-)