Reviews (234)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient synchronization of products, reviews, and orders between Etsy and Shopify, which saves time and enhances customer trust by displaying Etsy reviews on Shopify sites. Key features include trimming SEO tags, replacing URLs, and fine-tuning product listings, along with robust import and export capabilities for reviews. The app is praised for its reliable performance and inventory accuracy, user-friendly interface, and straightforward setup. Merchants also appreciate the responsive and helpful customer support, particularly highlighting a support staff member named "Nimo" for quick and proactive service.
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Really liked the app, until I paid for it and decided to cancel after most of my transfers were complete. It said I would be able to continue using the remaining data elements purchased until the end of the month, but it actually doesn't. It stops all your access right then and there and you cannot transfer anything further from that moment on. I literally had 3 days to use the app, but was charged for a month. Not really impressed and chose not to contact customer service to reimburse for $3. I was lazy and didn't want to manually enter in approximately 40 new entries from Etsy. Make sure you remember to cancel at the end of your monthly service.
Hello and thank you for taking the time to leave the review! It sounds like Shuttle saved you time transferring these 45+ products :) Please note that Shopify charges for the month at the beginning of the period, it is unable to predict how long you are going to use the app (it's applicable to all apps and services in Shopify), if you didn't feel the time Shuttle saved you worth 3USD, you could have just contacted us, and we would have issued a refund :) As to the inability to transfer after cancellation, I'm sure we would have been able to resolve this on the spot, if you had just contacted us. I'm sorry you felt leaving the reviews was the fair thing to do. But thank you for sharing your thoughts!
Before you install, just know that this app requires all products have assigned sku numbers to work. We installed the paid premium version to export/import Etsy reviews. I can not speak for how it actually works once your products are all set up correctly, as we uninstalled. We have requested a cancellation/refund and are waiting for a reply on that.
Hello Ella,
Thank you for your review and clarification. That is correct; if you don't use Etsify to transfer your listings, it is required to have matching SKUs to transfer reviews. I'll make sure to make the SKUs requirement more visible. The credit refund has been issued.
Have a great day!
Nimo
Buyer Beware. DO NOT SELECT A PLAN payment is taken and if you find it doesn't work for you you don't get your money back! This does not sync your product even if you upgrade to their syncing A product with zero inventory is transferred with a quantity of one creating inventory issues. and the worst part about it is you can't even try the app. you pay and then find out it doesn't work and your out even if you use for a half a day.
Hello and thank you for taking the time to leave the review!
First, Shuttle comes with a free trial of transfers and syncing, so you have the time to make sure it works to your expectations, before you make a purchase.
Second - In the past 5 years, we have not refused a single refund request - so if you had contacted us, I'm sure we would have been able to either resolve your issue or issue a refund - but you did not contact us. You can still contact us, and we'll be happy to make Shuttle work for you, as it does for thousands of other merchants :)
Thank you again! Nimo
I installed this app to export ONLY 3 reviews from my new Etsy store to my website. I spent an hour integrating this app to find out I can't export reviews with the free plan and they want me to spend $69. Waste of time!
I was able to import a listing from Etsy, but there is no way to connect 2 existing listings between Etsy and Shopify without importing a new one. It uses the Etsy unique ID and Shopify unique IDs to identify which products are linked, so we should be able to specify existing products to link.
The other issue is the quantity is only synced the first time. I tried updating the quantity in Etsy and syncing, but it does not reflect on Shopify.
Not what I was looking for. If you are just importing listings from Etsy, then this will work.
Hello,
Thank you for leaving the review!
Please note that you are trying to perform something Etsify was not designed to do :)
Etsify does not perform automatic syncing (there is also no mention that it does), it does perform product updates, of not only inventory, but images, descriptions, title, etc as well, and perform them very well - they are just not automatic.
Etsify not only link products with IDs, but with SKUs as well - you can add SKUs to your products and Etsify will detect duplicates using the SKUs.
Please feel free to contact me with any questions!
Thank you for the review!
Nimo
I purchased the paid plan which happened to have a limitation or "runs" (I didn't see mention of this before paying), which apparently I did with 2 or 3 button clicks. This is the absolute worse feature and quite a scam. Usually the paid plans for any apps will allow the user to use the software. They should have this app just free and not take people's money for no extra service.
Hello,
Thank you for taking the time to leave the review!
Shuttle's paid plans allow you for unlimited updates of products, and for different level of automations (auto transfers and review exports). They also provide a fixed amount of object quote per month (between 50 to 200) - if you need to perform a larger transfer, you need to purchase an object quota - it is clearly mentioned in the subscriptions page (and the website).
Please note that even after you purchase the quota, Shuttle is still significantly cheaper than its competition for what it offers :) So, its definitely not a scam.
I wish you would have contacted me before you left the review, I'm sure we would have found a fair solution. You could still drop me a line at any time :)
Thanks again!
Nimo
Did not work.
:(((((((((((((((
I had so much hope for this app, but they are out of sync with Etsy anymore
Hello :)
Thank you for leaving the review! I'd like to clarify that we are not out of sync with Etsy, and we have hundreds of merchants performing transfers and updates on a daily basis without issues :)
Please contact our support and we'll be happy to resolve any issues you are running into!
Thanks!
Nimo @ Etsify
Etsify says you can only export 5 Etsy reviews during trial. I connected to Etsy just to try it (trial..!) and nothing. I get this message: "Please note: Since you are on a free trial plan, you can not export Reviews." What is the trial for? Silly app, I will go somewhere else to actually try an app and will give my business to them.
Hello,
Thank you for your review!
I'm sorry you were disappointed that you could not test review export, please note that its clearly written in the App's description that the free trial is for 5 products and not reviews.
Since review export is very resource intensive, we, sadly, cannot offer it as part of the free trial as we will run out of resources quickly :/ We do offer a full credit refund if the app does not export the reviews as promised.
Please feel free to contact us directly if you have any question! :)
Best!
Nimo @ Etsify
Bait and switch. Nothing is said about how the stock syncing is a separate plan AND lowest level cost is $29/month. Even spoke with support pre-install and asked specifically about stock syncing and they made no mention of a separate plan.
Even if the stock syncing worked (which BTW doesn't look right on their admin panel for multiple Etsy shops) I would not use/buy this app because of their subterfuge. Updated: So now app developer is saying I should have gone to their website and should have known the inventory syncing was a different thing. Why wouldn't I think all the information I needed was presented on the Shopify App Store? As far as the pricing... First page within the app that mentions inventory syncing says $29/month - gee, so I was supposed to research further to know that they really would charge me something else? Developer's choice then is to be argumentative and tell me I'm being unfair? Best practice is always transparency.
Thank you for taking the time to leave this review!
I must correct a few things, please – first, the website and Shuttle's dashboard clearly separate between Shuttle's Base plans and the Syncing plans, also, the lowest cost of a Syncing plan is 15USD (which can be seen in the subscriptions page and on the website, which I assume you have not visited).
Shuttle comes in tiers, which allows you to pay only for the features you need, to ensure you are not overpaying for stuff that you don't plan to use. You have never asked us regarding plans, pricing or subscriptions – we have answered all your questions clearly.
I don't feel it's fair to leave a bad review for an app you haven't tried (you were still on free trial, and have not used any of its features). You also blame us of deceiving our customers, which is extremely unkind – even though all the information is easily available through the website or our dashboard. We do not hide anything from our users.
I'm sorry Shuttle did not fit your needs, but from there to leave a bad review while accusing us of subterfuge - that's not very kind of you.
Best!
Nimo
Leider absolut ungeeignet für uns.