Signifyd

The application was easy to install. Setup and customization of the app are simple, and the app is very user-friendly. The app looks very promising!

https://www.gift-frog.com
https://www.kinkytoy.store

Having just recently launched an online and the fear of dealing with PayPal, I had to come up with a solution of accepting card payments, knowing which orders was legitimate, and which orders are fraudulent.

Sounds easy right, as shopifys built in system detects if an order is Low, Medium or High Risk, although this feature by Shopify is handy, its not at all as accurate as it needs to be.

The application makes all the decisions for you, you don't need to take risks and decide if you should fulfil and order or not. Signifyd guarantees all orders that have the green go ahead badge, if Signifyd spot fraud, which they seem to do a very good job at detecting, they will but a red badge next to the order, meaning that they won't guarantee the order for protection if you still decide to go ahead with it.

Signifyd app does everything it says and more, i recommend any one accepting card payments to be using Signifyd.

creplab.com

Signifyd is very easy to install and use. It takes the guesswork out of processing 'questionable' big ticket orders. Particularly those international orders where billing address/shipping address discrepancies raise flags. Signifyd gives you the peace of mind to know that you are fulfilling legitimate orders and not subjecting yourself to chargebacks. Great app!

This app has been able to flag charges which may appear fraudulent. It is simple to use and has been able to save us money by avoiding fraudulent charges. I have been impressed with the customer service and how quick the Signifyd team has been to questions and concerns. Highly recommend this app.

Gotta have this if you sell expensive items through the shopify cart.

BEWARE! We are a very high volume retail store + Shopify Plus Merchant, and work with quite a few applications, even during early beta stages. We have been a long time user of Signifyd, basically using their rating system to make final decisions on orders that were borderline cases. Recently we decided to try their guarantee option on some higher valued orders. Unfortunately we received a chargeback for one case that was approved + guaranteed.

We followed all the guidelines and opened a reimbursement case, and this is where their true colors show.

1. 6 days after filing our case, we never received a response from their team. We sent 2 followup emails with no responses as well.

2. On the 9th day we checked the case again, and they labeled the case is ineligible because it has been past 30 days since they asked for more information. How does that make sense? We only opened the case 9 days ago.

Now If you are going to use their system to just to just review information, the platform works fine, but if want to use their chargeback guarantee option, we highly recommend to stay away. This application is definitely too good to be true.

This app is a must have. Either your a booming large business or a one person operation, Signifyd prevents fraudulent transactions before you ship. Love this app... has helped us in some bad situations.

If you worry or have trouble with fraud, use Signifyd. Their information is more detailed and culled from a far larger data set than other tools (including the built-in tool on Shopify). We ship our products globally so protecting ourselves from fraud is critical.

I use Signifyd for fraud protection for June and it's been really reassuring! I appreciate that they will take responsibility for any orders they believe to be authentic and will flag me for the ones they find troubling. They share the details on why it appears troubling and gives me the chance to reach out to the purchaser to ensure this order is intended to be ordered in a timely fashion. The dashboard is not that hard to use and I look forward to seeing product improvements on the dashboard to make the navigation even easier in terms of locating certain orders. I do hope they'll add more features or create more criteria fields verifying these orders. The team has a great communication attitude when discussing account or need more customer support.

Not sure what to rate this app yet as we haven't receive any orders yet. 5 stars for now.

P.S. Their customer support is a bit slow when we asked them for the free plan.