Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive fraud detection system, including detailed customer information and an efficient approval and reimbursement process. It's praised for its user-friendly interface, seamless Shopify integration, and responsive customer service. The cost-effective pricing is noted to pay for itself by saving time and preventing losses, especially for businesses dealing with high-value or large volume transactions. Over time, the app's fraud detection system improves, reducing chargebacks.

Edited June 17, 2021

We only use them because they are the best option in this space. They have lots of reasons why they don't pay you which we can understand. However, they have "forgot" to pay us two times already but they are very quick to take their fees out every month. We pay thousands a month in service fees but they "forget" to pay us for $80 reimbursements... But I guess that's how all insurance companies work and make money... They take your money for insurance but they "forget" to pay out on claims. *Update*
If you have any customer service issues regarding payment, they send a generic email and don't bother to answer their phone calls. They will service your issue and then ask you to update your review but then 3 months, down the road, they "forget" to pay you again. This is ridiculous. You literally have to hound them to get paid.

United States
About 2 years using the app
June 6, 2017

The service seems alright, but for a tech company with millions in funding, the user-experience is HORRIBLE.

Modo Boxing
United States
2 months using the app
July 27, 2017

Was very hopeful for this app, but when my best friend got declined as a high risk, I lost hope with any information provided. Average information you cannot rely on.

United Kingdom
6 days using the app