Reviews (163)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its effective fraud prevention and chargeback protection, noting it reduces the need for manual order verification, especially for high-value items or large volumes. The app's guarantee provides financial security, with many reporting significant savings from avoiding fraudulent transactions. Features like detailed fraud analysis and transaction scoring are crucial for quick decision-making, and its seamless Shopify integration and user-friendly interface are also praised. Performance-wise, it excels in detecting and preventing fraud, and the responsive customer support is well-regarded for handling inquiries and chargebacks efficiently, ensuring timely reimbursements and safeguarding merchant revenues.
Refine
-
By rating
The service Signifyd provides decreases my risk of fraud so much more than the useful but rudimentary app from Shopify. It is well worth the cost especially when you consider the time it would take to gather and evaluate the information Signifyd does.
Works perfectly..We had signifyd for over 3 months now. Only suggestion would be to improve the communication at support level
Signifyd helped us catch fraudulent orders, which we promptly refunded and declined. This is one service that we definitely think is worth the money since it gives us peace of mind when shipping (especially internationally). We haven't had to file any claims yet, so we can't really rate how that process is yet.
To be honest, we would be bankrupt without this app. We sell expensive electronics and Signifyd's team has always informed us quickly and easily whether or not we can ship items, and they have NOT ONCE refused a chargeback claim in the rare event it has happened. Thank you!
Signifyd has been great for us - a real game changer!
Signifyd is a MUST HAVE APP for any store. We started to get suspicious orders from overseas and this App has helped us determine what is genuine and what is complete fraud. Besides it's FREE for the first few hundred orders so who can go wrong with that. Very attentive customer support and this App is a keeper.
Download this App now it will save you headaches and $$$
Thanks Signifyd!
Signifyd has been great for our shop, I would definitely recommend giving it a try to help prevent fraud.
This app gives great peace of mind, and another layer of protection over Shopify's basic fraud meter. They offer your first "guarantee" free, and I took advantage of it last night. We're a new store (barely open a month), and we had our first "medium" on Shopify's fraud meter. I used the guarantee feature and it was approved almost instantly. The point system they use provides a lot more detail into what could be a fraudulent transaction so you can be more informed. And now that 500 transactions are free per month, you have no reason NOT to try out this app.
Installed this app after we had a case of fraud. It adds another layer of protection and helps to check suspicious orders. It also rates each customer and sends email alerts when the score is below certain recommended number. Must have app.
Update: I know there are some poor reviews just before mine. I suggest you dig deeper into the reviews before you decide since there are some very good ones that I based my decision on before I got this app. To be fair.
I like their fraud detection reports since they "explain" and rate the safety of a transaction. They're much nicer than my last fraud detection app, which basically told me nothing. Their customer support is excellent. Very helpful and supportive. I have had this app for about a month and haven't had any chargebacks so I can't speak to that yet. If I ever do, I'll update my review. My thanks to Signifyd support for your quick help on everything I've asked you about.