Signifyd‑Chargeback Protection , 156 reviews
We have been partnered with Signifyd for quite some time now, and so far the level of service they provide with securing and protecting not just our business but the customers' safety in online shopping platform too, has exceeded our expectations. I'm glad to know that we are working with a trusted and proven brand.
Used Signifyd for past 3 years not one issue, any claims have been settled within days, no more fraud orders thanks to Signifyd.
We have been using Signifyd for a long while now. Earlier this year, they took the initiative to contact us since we were on a really old plan and they were looking to shift everyone off. Their team is very patient and transparent with us throughout the entire process. We had to get this approved by Upper Management and everything. Their team is very knowledgeable and it shows that they work and communicate very well. After the contract was signed, their implementation teams and the Customer Success Manager took care of us from getting everything ready on the backend to implementation. We did have a fraud attack a while back and this definitely did scare us, but their app took care of the fraudsters and their team did a great job explaining everything that was going on and resolutions for any issues that come up. I highly recommend Signifyd for your fraud protection needs.
I had a issue with this company and they fixed it fast..been with them for 4 years great service and fast assistance
We really appreciate the additional protection against chargebacks and the enhanced fraud detection. Their customer service is very helpful when we've needed to make changes to their account and had questions about the process
This is an amazing app I use it on this store as well as 5 other branded stores. It is seamless and will block out 99.9% of fraud cases. On the .01% that you get a fraud chargeback Signifyd will refund you your loss. Highly recommended.
Signifyd has greatly improved our processing time on web orders by providing fraud protection. Less headaches figuring out what is legitimate and what is not. Fast processing of refunds as well.
The Signifyd team is very personable and easy to contact if you need to make any updates to the way they interact with your store. They strive to set up quarterly meetings to know what is coming with your business so they can prepare to support you adequately. I've been thoroughly impressed by all of the interactions I have had with their customer care team.
We use this app to ensure we do not have any further issues with fraud. They have been very helpful with any questions or concerns we have and they are very informative with any software issues.
We have to update the review, and they did contact us in the end trying to make things right. While not perfect, their app is rather accurate in detecting fraud.