Reviews (17)
Refine
-
By rating
I’ve tried a few subscription apps before deciding on SubZero. The setup was smooth, the features are thoughtfully designed, and everything integrates seamlessly with Shopify. What impressed me the most, though, was the customer service. The team (especially George) went above and beyond to answer my questions quickly and even helped with some custom configurations for my store.
It’s clear they’ve built the app to be simple, flexible, and user-friendly without the extra bloat you find in other solutions. Pricing is fair, the functionality is exactly what I need, and support has been exceptional. Highly recommend to anyone looking for a reliable subscription solution!
I recommend this app, but there are some basic features the app does not offer. For example, there is currently no easy way to see the total number of shipments set to go out in a given month. My business keeps track of how many boxes we need to pack each month with hand-made spreadsheets of customers set to receive shipments that month.
The developers seem helpful and open to suggestions, so I'm hoping our feature requests will be added to the app soon! Overall, we are satisfied with the capabilities of the app as it stands.
Absolutely abismal !!
After being a customer for years, the service has severely deteriorated.
Incredibly poor support... many emails sent over months.. Occasional responses that are never followed up on or seen through, and the issue is never resolved.
They have also just doubled our monthly fee with no notice whatsoever!
BE WARNED... these guys cannot be trusted. Needless to say, in the process of finding another provider
**UPDATE**
We have worked with this merchant to resolve the issues in their review, which should now be rectified. The merchant has also been provided with 6 months free for the delay in dealing with these issues.
--
Thanks for updating your review. I have checked out helpdesk software and we don't seem to have any recent correspondence from you. I will contacting you myself to see if we can help resolve any of your issues.
We also haven't changed the monthly fee you're being charged, the is an issue with our billing page that is displaying incorrect pricing for some merchants.
Thanks
George
Great app! Easy to use, works seamlessly, and the customer support is outstanding. Highly recommend!
This is one of the best, simple subscription apps out there. Made a big difference. They also have amazing, personalized customer service. Love it!
worst app ever didn't refund ! no customers support noone to talk to
We had responded to your support request immediately and provided you with a refund same day.
We had no further correspondence from you even after we contacted you via email and in app chat.
Thanks
George
I would recommend Subscrption Herder solely from customer service from Steve. He went above and beyond and I really appreciated it.
Simplicity is a thing of beauty. Simple Subscriptions is a bare bones but fully functional app to offer re-occurring shipments to your customers without breaking the bank. We have a custom theme and were unable to complete the install on our own, but the support staff was able to make the necessary adjustments for us to deploy our subscription plans in a matter of days. The subscription orders are created automatically and feed into our order processing system for hands-free order flow. I was a little leery of trying such a new to market app, but was quickly confident with how knowledgeable and attentive the support staff is to our needs. I also greatly appreciate how open they are to hearing our feature requests. I have to believe as more stores are on-boarded, that this app will quickly blossom into a top-row contender.
Thanks for the review! We're really glad that we were able to get everything setup for your shop. Your feedback has been very insightful, and we look forward to continuing to improve our app to meet your and other shops' needs. Cheers!
The support from Russell (and the team at Cakewalk) was outstanding! We have a custom theme on our Shopify store and they were SO helpful getting us up and running, he actually did it for me when I expressed my "lack" of know-how in this area! We're new to subscriptions so his help was so appreciated! Thank you for your assistance and a great product!!
Thanks for the review, Kelly! Great working with you, and we love your shop!
Russell and his team at Cakewalk made adding a subscription plan a piece of cake! Not only did they customize the app to fit our needs. exactly, they installed and launched it in a day! I could not have asked for more from Russell, Cakewalk Dev and their Simple Subscriptions app!
Thanks for the review! We had a great time working with your custom setup and really glad we got everything flowing smoothly. Cheers!