Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless integration, and customization options. They praise its ability to generate professional invoices and packing slips, and its versatility in handling specific needs. Suitable for businesses of all sizes, it offers a free version for smaller operations. Merchants commend its reliability, excellent customer service, affordability, and value for money.

May 5, 2024

As a business owner focused on customer satisfaction, I can confidently say that Simplio's Simple Invoice app has truly exceeded my expectations.

Our business, Elcielicious, offers a multi-language experience to our customers, and one of our challenges was ensuring that invoices and communications were sent in the language in which the customer ordered. Initially, this wasn’t possible as Simple Invoice used only the shipping address to determine the language, but the support team at Simplio went above and beyond to make the necessary changes to the app's functionality, allowing us to provide our customers with personalized invoices and emails in their preferred language.

From the start, the support team, particularly Robert and Chuck, were incredibly attentive and responsive. They listened carefully to our needs, kept us informed throughout the process, and implemented the changes exactly as we requested. Their dedication to customer satisfaction and their willingness to tailor the app to meet our specific needs was truly impressive.

With the recent updates, Simple Invoice now sends emails and PDFs in the language that the customer used while shopping on our website. This has been a great improvement for our business, as it enhances our customer service and overall experience. The app now works perfectly and meets all our needs.

I highly recommend the Simple Invoice app for Shopify users who value personalized customer communication and want a supportive team behind their invoicing needs. The app is affordable, user-friendly, and backed by an exceptional support team that genuinely cares about customer feedback and satisfaction.

Thank you, Simplio, for providing such an outstanding service!

Elcielicious
Belgium
3 months using the app
May 9, 2024

Great app, amazing customer service. I strongly recommend using Simplio for your invoicing needs.

Elite Medic
Canada
Almost 4 years using the app
March 1, 2024

We have not been using Simplio's app for very long but at every step of the way the app has performed over and above our expectations.
In addition, when throwing a curved ball at Robert or Chuck, they have risen to the challenge and enhanced the capability for our immediate benefit, swiftly and exactly as required.
We cannot praise them enough. Keep going!
We'll be back for more and hope to be able to roll out to more stores. Bravo.

Le Pro du Pneu
France
3 months using the app
January 26, 2024

Love how simple to manage and design this apps for our company use. The layout is superb even for the free version.

Their customer services team did a great job for helping us on our inquiry and help, especially Robert. He always helps us out and attend to our query promptly.

Overall, we are so pleased with this apps!

UNTOLDstr
Singapore
About 2 years using the app
February 13, 2024

A perfect lifesaver. Easy to modify and prints invoices just the way we want them. Thank you for a great app!

PM Dealz
Canada
Over 2 years using the app
February 13, 2024

Great app - Does everything. I have not had any issues with it in the 3+ years I have been using it

Trickbox Online Store
Canada
About 3 years using the app
January 3, 2024

I can't speak highly enough about Simplio! This app seamlessly integrates with Shopify, making the invoicing process incredibly smooth. The simplicity of its interface is a game-changer, making it easy for even a novice like me to navigate effortlessly.

What truly sets Simplio apart is its outstanding service. The speed and personal touch they provide are unparalleled. I recently encountered a critical issue with a customer and needed urgent assistance. Expecting the typical back-and-forth with support, I submitted my request, only to be pleasantly surprised.

To my amazement, Chuck not only responded promptly but also resolved the issue right away. This level of efficiency and effectiveness is rare in customer support. Chuck's proactive approach, fixing the problem without unnecessary delays or additional queries, truly saved the day. It's refreshing to experience such dedication to customer satisfaction.

In summary, Simplio not only lives up to its name by offering a genuinely simple and user-friendly platform but also delivers exceptional customer service. I wholeheartedly recommend Simplio to anyone looking for a reliable invoicing solution with top-notch support. Kudos to Chuck and the entire Simplio team for setting the standard for excellence!

Dello Mano
Australia
Over 3 years using the app
February 19, 2024

Easy to use, always works, great customer service!

Call For Fire
United States
Over 3 years using the app
March 14, 2024

Works great and the team provides excellent support. Well recommended!

Indoor Golf Products
Netherlands
Over 3 years using the app
February 28, 2024

We contacted Simple Invoice's support concerning a problem we had with the name of the discount code not appearing on the invoice. They immediately replied, asked for a sample order and fixed the issue.
We’re delighted that our multiple discounts are now appearing underneath the product item line! Nice app, fast response and excellent customer service!

NH Hostas
United States
6 days using the app