Simply Shipping Protection

Name: Simply Shipping Protection
Brand: Lucent Innovation
Rating: 4.7 (125 reviews)

Pricing: Free to install. Free trial available.
Rating: 4.7 (125)
Developer: Lucent Innovation

View demo store

Let customers protect their orders while you keep the full fee and manage claims your way.

Simply Shipping Protection lets you offer shipping protection without relying on third parties. You control the pricing, placement, and claim flow. Add protection to the cart, side cart, checkout, or even post-purchase. Handle claims directly from our app and settle them with a refund, reorder, or store credit. The app includes a real-time analytics dashboard and works with loyalty and support tools.

Set fixed or percentage (%) pricing and show toggle with opt-in popup
Customize and show widgets on cart, side cart, checkout, or post-purchase
Let customers file claims with a widget placed on any store page
Settle claims with refunds, reorders, or credits using built-in integrations
Track revenue and claims in one clean dashboard

Highlights: Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

Checkout
Rebuy
Cart Drawer
iCart Drawer
Slide Cart
Growave
Yotpo

Pricing

Free Tier

Free to install

10% on shipping protection product price

Automatic Installation
Email Support
Chat Support
Support for Shipping Protection
Fixed & Percentage plans
Best claim management

Starter

$4.99 / month

Up to 50 Insured Orders/month
Automatic Installation
Email Support
Chat Support
Support for Shipping Insurance
Fixed & Percentage plans
Best claim management

7-day free trial

Basic

$19.99 / month

Up to 200 Insured Orders/month
Expert Support
Email SMTP customization request
App UI customization
Shopify expert onboarding
Fixed & Percentage plans
Best claim management

7-day free trial

Advance

$49.99 / month

Up to 500 Insured Orders/month
Expert Support
Email SMTP customization request
App UI customization
Shopify expert onboarding
Fixed & Percentage plans
Best claim management

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (125)

Overall rating

4.7

Counts per rating level

93% of ratings are 5 stars
116
2% of ratings are 4 stars
2
1% of ratings are 3 stars
1
1% of ratings are 2 stars
1
4% of ratings are 1 stars
5

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for keeping shipping insurance in-house, boosting profits, and enhancing customer satisfaction. They praise its customizable widget and efficient claim management, which help increase average order value. The app is easy to install and integrates seamlessly with Shopify, offering exceptional customer support that assists with various issues effectively. Merchants report increased revenue and improved customer trust as key benefits.

August 19, 2025

Works perfectly on our site and the team have been incredibly responsive and supportive to help with integration. Highly recommend!

SURVIVAL

Australia

10 days using the app

Edited August 16, 2024

Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash.

This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.

Yogo

United States

Over 2 years using the app

Edited July 22, 2024

July 22/24

Still no response. Worst support ever.

May 27/24

Update:

After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two...

Six weeks later, no sign of live whatsoever.

They don't answer emails, they obviously don't care about their users.

If I could give zero stars I would.

Feb 16/24
App does not work properly with ReCharge.

Many attempts to get support.

Emails take days to get a response, with no solution offered.

gettruecanine

United States

About 1 year using the app

Support

App support provided by Lucent Innovation.

Or visit their support portal

Resources

FAQ

Developer

Lucent Innovation

Website

Oceanside, NY, US

Launched

January 14, 2021

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner, content providers

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
Store owner

Name, email address, phone number, physical address
Content providers

Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, Online Store, Shopify admin

View customers

Customer data
Edit products

Products, inventory, or collections
Edit orders

Merchant managed fulfillment, all order details for the last 60 days, or third-party fulfillment
View and Sync Discounts

Discount codes and promotions
Edit your Online Store

Theme or pages on your Online Store
Edit Shopify admin

Files
View other data

Locations or price rules