Simply Shipping Protection
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free to install. Free trial available.
- Rating
- 4.6 (125)
- Developer
- Lucent Innovation
Featured images gallery
Let customers protect their orders while you keep the full fee and manage claims your way.
Simply Shipping Protection lets you offer shipping protection without relying on third parties. You control the pricing, placement, and claim flow. Add protection to the cart, side cart, checkout, or even post-purchase. Handle claims directly from our app and settle them with a refund, reorder, or store credit. The app includes a real-time analytics dashboard and works with loyalty and support tools.
- Set fixed or percentage (%) pricing and show toggle with opt-in popup
- Customize and show widgets on cart, side cart, checkout, or post-purchase
- Let customers file claims with a widget placed on any store page
- Settle claims with refunds, reorders, or credits using built-in integrations
- Track revenue and claims in one clean dashboard
Languages
English
Works with
- Checkout
- Shopify Admin
- Cart Drawer
- Growave
- iCart Drawer
- Rebuy
- Slide Cart
- Yotpo
Categories
Opt-in experience
Claims management
Pricing
Free Tier
Free to install
10% on shipping protection product price
Features
- Automatic Installation
- Email Support
- Chat Support
- Support for Shipping Protection
- Fixed & Percentage plans
- Best claim management
Starter
$4.99 / month
Features
- Up to 50 Insured Orders/month
- Automatic Installation
- Email Support
- Chat Support
- Support for Shipping Insurance
- Fixed & Percentage plans
- Best claim management
7-day free trial
Basic
$19.99 / month
Features
- Up to 200 Insured Orders/month
- Expert Support
- Email SMTP customization request
- App UI customization
- Shopify expert onboarding
- Fixed & Percentage plans
- Best claim management
7-day free trial
Advance
$49.99 / month
Features
- Up to 500 Insured Orders/month
- Expert Support
- Email SMTP customization request
- App UI customization
- Shopify expert onboarding
- Fixed & Percentage plans
- Best claim management
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for keeping shipping insurance profits in-house and boosting the Average Order Value (AOV), providing an additional revenue stream. It's easy to integrate and customize with a user-friendly interface, allowing seamless management of insurance products and claims. The customer support is highly praised for its responsiveness and effectiveness in assisting with setup and issue resolution.
Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this.
To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor!
Dont use this service.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Our team has consistently provided support for your store, including custom code modifications and setup assistance based on your specific requirements. We have always communicated updates and recommendations in a timely manner and worked diligently to resolve any issues reported.
As previously advised, when making theme changes or switching to a new theme, it is important to ensure that the app integration and custom setup are properly migrated and tested. In this case, our team was not informed of the theme changes in advance, which limited our ability to proactively verify the implementation and prevent potential issues.
We understand your concerns and remain committed to helping you achieve a stable and reliable setup. Successful implementation requires collaboration from both sides, and we are always available to review, troubleshoot, and assist whenever needed.
We value your business and would welcome the opportunity to work together to address any outstanding concerns.
Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.
Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash.
This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.
Support
App support provided by Lucent Innovation.
Resources
Developer
Launched
January 14, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store, Shopify admin
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View customers
Customer data
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Edit products
Products, inventory, publications of products on sales channels, collections
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Edit orders
Merchant managed fulfillment, all order history for the last 60 days, third-party fulfillment
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View discounts
Discount codes and promotions
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Edit Online Store
Theme, Online Store pages
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Edit Shopify admin
Files
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View other data
Locations, price rules
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