Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its easy integration and user-friendly interface, enhancing Shopify store functionality. The responsive customer support team quickly resolves issues, often within 24-48 hours, and is accessible via chat. Merchants report increased order values and revenue, attributing this to the high adoption of shipping protection by customers, which also improves profit margins. The app offers extensive customization and control over claims processing and insurance fees, allowing merchants to adapt it to their specific needs. Additionally, offering shipping insurance has improved customer satisfaction by providing extra security during shipping. Some merchants have switched from other providers due to its superior functionality and customer service.
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A very good app with a professional support team. It may occasionally have issues with other discount apps.
Simply Shipping Protection is a great app with really good support. Our wishes were tailored to in a very professional manner. We shall be expanding to two more Shopify expansions stores with Simply Shipping Protection.
Had trouble getting with the setup, but it was fixed quickly.
Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers.
Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices.
Would not recommend.
Very great and professional UI. The team was also great to work with!
Integrating Simply Insurance with my Shopify store was a breeze. It took minimal time and effort to set up and customize.
New to the app, had to choose between 3 different ones to use for my store but in the end I choose this one. Instantly I had a javascript/code error and app didn't work at all.
I Reached out by their support ticket and got a answer very fast and the engineers started working on the fix for me on my Shopify store immediately.
10/10 support.
This crap is now showing for ad, can't get rid of it
Hi Beyioon,
Thank you for your feedback. Based on our email communications, the issue you experienced was identified as a bug on your end and was resolved, unrelated to our app (screenshots attached for reference).
We have continuously provided support and follow-up messages to assist you, but we received responses that did not address the issue. To ensure transparency and reassure you of our dedicated support, we want you to know that we are still here to help with any further assistance you may need.
Thank you for your understanding.
Regards,
Lucent Innovation Team
Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/EbJfH4FOZQpPvLVHrtZ8Gv4BSpWEs0-tbyhEceBuc62TPQ?e=mBKdJ9
Screenshot: https://lucentinnovationkbl-my.sharepoint.com/:i:/g/personal/sourav_singh_lucentinnovation_com/Edim1eR9TZhAjq4XI9bAtR8BDgrLK_Ma3Mt11Zz7vz7I8Q?e=iW0Rgo
I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.
Great app with good customer service!