Really pleased with the app (functionality and back end) and the support team has been great. Really reactive and they managed to apply rules depending on the products which was what I needed but was not available through the app yet. I recommend.
So far it has been great, especially with how often FedEx wants to lose packages. Customer care is quick and helpful
Great app for increasing order value and providing shipping protection for your shoppers. And the Simply Insurance support is top notch! They work quickly to help with customizations and anything else you need. We highly recommend this app for your Shopify store!
LEVO Oil Infusion, Inc.
We have just recently started using Simply Insurance as the rigmarole involved in other shipping insurance companies was a real pain. Plus, the other companies took a cut of all of the protection plans that were purchased. We chose this app so that we could keep everything in-house to see how it all went. Set up wasn't totally intuitive, but their customer service team was quick to get us sorted so we could go live. So far our customers are really jumping at the opportunity to purchase shipping protection, so this should provide us with another small income stream. Plus, even for the unlimited plan, the price is a bargain at just $100 a month!
We switched from Route to Simply Insurance less than a month ago and so far so good. We did have one issue where the app was conflicting with our wholesale app, which was frustrating, but I reached out for support and was very happy with the support I received. Jeet was quick to respond to my emails and to investigate the issue. Ultimately, we had to disable Simply Insurance for our wholesale customers, which is a suitable solution for now. Other than that hiccup, the app seems to be working well, and again, I'm happy with the support I've received.
But THAT Chicken
Installed this app to help offset shipping claims. Works like a charm and the customer service is able to provide the customization that we needed. Would recommend.
TriPollar Official Website | MyTripollar.com
Very good app, working perfectly, the support very quick and helpful. If you looking for this kind of app for your shop, this is it. Highly recommended.
We had some issues when setting up the code part (due to our theme integration), so we contact support and they fixed it quickly. Immediate response and quick supprot.
Made In Shade (MIS)
I have this app for a bit and the customer service is impeccable . Plus they always point out where you can get resources from. The app was easy to set up as well
Percent rules do not work. They have some limitation that makes the highest you can charge $68.99. They will ask you to use flat rate rule. So prepare to make dozens of rules just to get this app to work. Doesn't seem the care about fixing the code errors.