Overall rating
4.3
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable shipping insurance, praising its easy installation and seamless integration with other apps. It's noted for increasing net sales, offsetting transaction fees, and enabling in-house claims processing. The support team is commended for their swift and effective assistance. The app also enhances customer trust by offering optional shipping insurance on orders.

December 12, 2021

This app is just what I was looking for! We have had a few chargebacks for lost or stolen packages so instead of absorbing the added insurance we have our customers cover it through this app! John Dee WAS AMAZING! He was so quick to answer our questions and help me with my lack of technical knowledge in getting this app working smoothly. 100% recommended!!! Thank you so much team.

Mid-Atlantic Off-Roading
United States
About 1 year using the app
May 8, 2022

This app does a wonderful job at creating a simple, seamless insurance component for our store. John was amazing on chat support and helped us implement a custom solution with a few tweaks to accommodate our particular needs. From all the platforms we have tried, Simply Insurance is by far the best: in its performance and its simplicity of deployment. Thank you guys, you have been amazing.

ProAstroz
Australia
About 1 year using the app
January 24, 2022

First time using the app. They took their time to answer questions and even install the app for me so that it would run smoothly. Thanks so much for the great customer service.

Aiandeva
United States
About 1 year using the app
August 22, 2022

This is an excellent app, I highly recommend it. It immediately increased our AOV. They're support team was very helpful in setting it up as well as making the necessary customizations so that it would function to our liking. I am very happy with it.

Seido Knives
Canada
12 months using the app
December 6, 2022

Had a problem with a item they fixed it fast it would not allow me to fix so they took care of it Great support i definitely recommend this app

XSpot Archery
United States
12 months using the app
February 2, 2023

It has been a good experience thus far. The app has allowed us to increase net sales via this insurance product. There was a slight issue, but the support team was easily accessible and responsive to our needs. I recommend this product!

True Glory Hair
United States
12 months using the app
March 7, 2022

So far it has been great, especially with how often FedEx wants to lose packages. Customer care is quick and helpful

Built Athletics
United States
11 months using the app
May 6, 2021

Very straightforward to install, even manually the step by step is easy to follow. Customer service great, I needed some additional coding for putting the checkbox on the pop up cart, within a day they had it ready for us and responded almost instantly.

Gym Resources
Spain
11 months using the app
March 3, 2021

So happy with this app and the team behind it! They are very responsive and helpful with any questions I've had. I needed a replacement for EnGarde when they shut down and after horrible experiences with Route, was not going to make that mistake again! 100% you need this app if you are going to collect insurance - other third party apps that collect the insurance themselves and supposedly handle it all directly still take far too much of your shop's time. At the end of the day, your customers are still going to come to you if there's a shipping issue, so may as well handle it on your own and collect the insurance!

Wishes Craft Shop, LLC
United States
11 months using the app
August 26, 2022

Great app - very simple and does what it says. Extremely fast support response - nice work the developers have done here!

Threyda Art and Apparel
United States
11 months using the app