Reviews (144)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its responsive customer support, ease of integration, and user-friendly setup. It is noted for reliable performance and customizable features that cater to individual business needs, leading to increased revenue and improved customer satisfaction. Merchants appreciate the proactive support team and the positive impact on handling shipping issues.
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Great Service. so much better than parcel panel insurance by a mile!
Great app & support was superb quick.
I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :) - Updated to add that the customer service is top notch. I had an issue with the new 2.0 theme and John fixed it right away. Seriously, this is one of the best apps I have found on Shopify.
Great app that helps me increase order value and give my customers piece of mind. The customer support with this app has been great. They installed the app for us and worked with us when there were things we needed to change.
Nitesh has gone above and beyond to help get this setup smoothly, he's extremely responsive and helpful. I'd recommend them in a heart beat, and the app works great!
Great app and the customer support team is even better. Used this to replace Route and definitely do not regret it!
The APP was great to use and helped us earn a lot of extra money, the staff were very communicative and prompt in resolving issues
This is an amazing app! We have used this app for couple months now, and it works very well. Online assistance is very helpful, they always reply me very quick. 100% recommended it!!
App works great and helps generate additional revenue while giving our customers extra assurance during the shipping process. Customer service was great, even reaching out just to make sure we were happy with everything shortly after the install. Wish we would have found this sooner!
Amazing customer service!! They were very quick to respond and help me set up the app in my Shopify store. Thank you John and Nitesh! Both of you did an outstanding job, and I truly appreciate your kindness and willingness to help me with the setup. I would definitely recommend this app; especially over Route Insurance. This app gives you, the store owner, control over your claims processing - whether you wish to send a replacement order or refund your customers. Other insurance apps make those decisions for you and it causes a lot of confusion in your bookkeeping, and it always seemed to take them a long time to make the decision to either generate another invoice for a replacement order or refund the customer causing them to become upset because of the delayed time. The delays caused my store to lose future repeat customers. Now, I'm able to handle it all myself, make my own decisions and process the replacement orders or refunds in a timely manner.